doom Posted March 21, 2023 ID:1559776 Share Posted March 21, 2023 how do i remove these remote connections? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2023 Root Admin ID:1559781 Share Posted March 21, 2023 Turn off the computer and turn off the router and keep them off The vast majority of connections are due to Windows and dozens of Internet enabled programs. It just a way of life on a computer these days. Link to post Share on other sites More sharing options...
doom Posted March 21, 2023 Author ID:1559782 Share Posted March 21, 2023 so i have no way to delete them? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2023 Root Admin ID:1559783 Share Posted March 21, 2023 Prove that one or more of them are bad. What is wrong with your system or why are you investigating the connections for? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2023 Root Admin ID:1559784 Share Posted March 21, 2023 All the connections will time out typically within about 15 minutes as long as they're not renewed. Those that are renewed by active discussions will remain. Link to post Share on other sites More sharing options...
doom Posted March 21, 2023 Author ID:1559786 Share Posted March 21, 2023 im investigating these connections because i downloaded a suspicous file and i was looking through the connections to see if i had any remote connections Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2023 Root Admin ID:1559847 Share Posted March 21, 2023 If you want help to scan your system then please get us some logs To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
doom Posted March 22, 2023 Author ID:1559941 Share Posted March 22, 2023 mbst-grab-results.ziphere are the results Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2023 Root Admin ID:1559947 Share Posted March 22, 2023 ATTENTION: System Restore is disabled (Total:475.91 GB) (Free:373.37 GB) (78%) Please enable System Protection and create a new System Restore Point From the Event Logs Application errors: ================== Error: (03/18/2023 12:49:33 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1512) (User: NT AUTHORITY) Description: Windows cannot unload your registry file. The memory used by the registry has not been freed. This problem is often caused by services running as a user account. Try configuring services to run in either the LocalService or NetworkService account. DETAIL - Access is denied. Error: (03/18/2023 12:49:33 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1512) (User: NT AUTHORITY) Description: Windows cannot unload your registry file. The memory used by the registry has not been freed. This problem is often caused by services running as a user account. Try configuring services to run in either the LocalService or NetworkService account. DETAIL - Access is denied. Error: (03/18/2023 12:49:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1512) (User: NT AUTHORITY) Description: Windows cannot unload your registry file. The memory used by the registry has not been freed. This problem is often caused by services running as a user account. Try configuring services to run in either the LocalService or NetworkService account. DETAIL - Access is denied. Error: (03/18/2023 12:49:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1512) (User: NT AUTHORITY) Description: Windows cannot unload your registry file. The memory used by the registry has not been freed. This problem is often caused by services running as a user account. Try configuring services to run in either the LocalService or NetworkService account. You appear to be running a utility from an old folder. I would either remove it or if still wanted move to it's own new folder. HKU\S-1-5-21-520495197-3712357617-1176018220-1001\...\Run: [HPSEU_Host_Launcher] => C:\System.sav\util\HPSEU\HpseuHostLauncher.exe (No File) HKU\S-1-5-21-520495197-3712357617-1176018220-500\...\Run: [HPSEU_Host_Launcher] => C:\System.sav\util\HPSEU\HpseuHostLauncher.exe (No File) Please run the following Microsoft Safety Scanner Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well STEP 1 Please set File Explorer to SHOW ALL folders, all files, including hidden ones. Use OPTION ONE or TWO of this article https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html STEP 2 I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
doom Posted March 22, 2023 Author ID:1559992 Share Posted March 22, 2023 msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2023 Root Admin ID:1559995 Share Posted March 22, 2023 No infection found. Let's try another scanner to double-check @doom Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Link to post Share on other sites More sharing options...
doom Posted March 22, 2023 Author ID:1560069 Share Posted March 22, 2023 when i get to the terms and service it just closes Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2023 Root Admin ID:1560070 Share Posted March 22, 2023 Okay, please try the following Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool How to run a scan with Kaspersky Virus Removal Tool 2020https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced modehttps://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scanhttps://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencryptC:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you Link to post Share on other sites More sharing options...
doom Posted March 22, 2023 Author ID:1560075 Share Posted March 22, 2023 report_2023.03.22_16.24.47.txt Link to post Share on other sites More sharing options...
doom Posted March 22, 2023 Author ID:1560077 Share Posted March 22, 2023 also can you check thisNetSetup (1).LOG NetSetup.LOG Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 23, 2023 Root Admin ID:1560088 Share Posted March 23, 2023 It looks like you renamed the computer? Link to post Share on other sites More sharing options...
doom Posted March 23, 2023 Author ID:1560102 Share Posted March 23, 2023 thanks for letting me know what it is thought it was joining a remote connecton or somthing but i have no viruses right/connections? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 23, 2023 Root Admin ID:1560149 Share Posted March 23, 2023 None of the logs are showing any infection or obvious unwanted issues. Link to post Share on other sites More sharing options...
doom Posted March 25, 2023 Author ID:1560411 Share Posted March 25, 2023 thank you for your service :) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 25, 2023 Root Admin ID:1560414 Share Posted March 25, 2023 You're quite welcome @doom Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please attach that file to your next reply. (not compulsory) Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 7, 2023 Root Admin ID:1562300 Share Posted April 7, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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