hyjecr.gernebult.com malware removal, disguised as McAfee

[Tuomas]

Hello! i have got the malware in hte title to my Windows PC. How to remove it? I have some basic knowledge of the PC systems , not very deep.

[1PW]

Hello @Tuomas and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[Maurice Naggar]

Hello @Tuomas
My name is Maurice. I will guide you. Do do the support-report outlined above. Also, do tell me a little bit more, as to where and how it is that "hyjecr.gernebult.com" shows up ?
Where does it show ? Is it on a web broiwser? if yes, is it on EDGE browser ? or is it on another web browser?

Edited March 6, 2023 by Maurice Naggar

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

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