Oneview 2FA

[zstray]

Hello,

I have a Oneview account for our MSP. I've been unable to login for over two months. The code never matches the one on my Microsoft authenticator. I have tried emailing support and get no replies. Specifically, I am emailing MSPPartner . Please advise. Thanks.

Edited January 16, 2023 by AdvancedSetup
Removed email address from post

[AdvancedSetup]

Good day, @zstray

Do you have a ticket number?

I have removed the email addresses. Please do not post email addresses in public as that can lead to high levels of spam for others.

Thank you

 

[zstray]

No, I've been unable to contact anyone. Then I remembered the forums.

[AdvancedSetup]

If you created a ticket it would have automatically replied with the ticket number. I can look up via your email address. Did you use the same email address as the one here on the forums? There is also a zstray2 account is that one your account too?

 

[AdvancedSetup]

I did not see a ticket. As for the MSP and the other email most employees are off as it is a Federal holiday today in the USA

I'm sure that someone will reach out to you by Tuesday or Wednesday, but to ensure that there is logging of your request I would suggest you create a support ticket.

Business Support
https://service.malwarebytes.com/hc/en-us/requests/new

Thank you

 

[zstray]

Thanks. I created a ticket. The email is different than for this account. zstray2 might be mine as well but I don't remember.