CouncilComputers Posted January 12, 2023 ID:1549222 Share Posted January 12, 2023 Has anyone else experienced trouble getting the product they pay for from Malwarebytes? Invoice No: BI54271051 Date: January 10, 2023 Order No: 201084768 Delivery date: 2023-01-10 Discount (USD): 999.75 Sales TAX (USD): 0.00 Total (USD): 349.00 Invoice Status: PAID It was never delivered. I have tried to reach out via email. I cannot find a phone number for contacting customer support. If they sent me some instructions I missed it. I also created a customer support ticket: Malwarebytes Support ticket 4140707 Any ideas? Link to post Share on other sites More sharing options...
Porthos Posted January 12, 2023 ID:1549224 Share Posted January 12, 2023 (edited) 10 minutes ago, CouncilComputers said: I also created a customer support ticket: Malwarebytes Support ticket 4140707 It takes 3 to 7 weekdays to receive a response. Do not create any further tickets. Support are the only ones that can assist. 10 minutes ago, CouncilComputers said: Delivery date: 2023-01-10 Discount (USD): 999.75 Sales TAX (USD): 0.00 Total (USD): 349.00 Invoice Status: PAID What exactly did you purchase at that price? Edited January 12, 2023 by Porthos Link to post Share on other sites More sharing options...
Porthos Posted January 12, 2023 ID:1549227 Share Posted January 12, 2023 (edited) @CouncilComputers I just discovered you are a computer shop. Did you check your spam/junk folder for you info. It would have been in a seprate emal from the receipt. Edited January 12, 2023 by Porthos Link to post Share on other sites More sharing options...
CouncilComputers Posted January 12, 2023 Author ID:1549259 Share Posted January 12, 2023 It's a tech toolkit for evaluating customer computers and fixing them. It came with individual licenses free. That's what the $1000 was. I didn't know it would take a week to respond. Thanks for providing a timeline. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 12, 2023 Root Admin ID:1549272 Share Posted January 12, 2023 I'm sorry to hear you've having issues contacting support @CouncilComputers I have sent a request internally to have someone followup and check on your ticket. Thank you Link to post Share on other sites More sharing options...
Porthos Posted January 12, 2023 ID:1549281 Share Posted January 12, 2023 37 minutes ago, CouncilComputers said: tech toolkit for evaluating customer computers and fixing them I would send an email to techbench@malwarebytes.com concerning your issue as well so they can set you up as a techbench user on the forum as well. Link to post Share on other sites More sharing options...
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