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Has anyone else experienced trouble getting the product they pay for from Malwarebytes? 

Invoice No: BI54271051
Date: January 10, 2023
Order No: 201084768

Delivery date: 2023-01-10
Discount (USD): 999.75
Sales TAX (USD): 0.00
Total (USD): 349.00
Invoice Status: PAID

It was never delivered.

I have tried to reach out via email.  I cannot find a phone number for contacting customer support.

If they sent me some instructions I missed it.

I also created a customer support ticket: Malwarebytes Support ticket 4140707

Any ideas?

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10 minutes ago, CouncilComputers said:

I also created a customer support ticket: Malwarebytes Support ticket 4140707

It takes 3 to 7 weekdays to receive a response. Do not create any further tickets. Support are the only ones that can assist.

10 minutes ago, CouncilComputers said:

Delivery date: 2023-01-10
Discount (USD): 999.75
Sales TAX (USD): 0.00
Total (USD): 349.00
Invoice Status: PAID

What exactly did you purchase at that price?

Edited by Porthos
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37 minutes ago, CouncilComputers said:

tech toolkit for evaluating customer computers and fixing them

I would send an email to techbench@malwarebytes.com concerning your issue as well so they can set you up as a techbench user on the forum as well.

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