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Alexa support scam


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1 hour ago, Porthos said:

Are you looking for assistance because you called that number on a Windows computer?

I didn't call this number. I got connected to them from a chat session that poped up. I let them have control of my PC for a few minutes, then got suspicious and cut it off. I ran a Malwarebytes scan after this happened, but nothing came up as a problem.

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3 minutes ago, VMan39 said:

I let them have control of my PC for a few minutes

Depending on what they had a chance to do in that few minutes and what remote software used to control the PC you might have issues with the scammers having access to your usernames and passwords.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


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