VMan39 Posted December 23, 2022 ID:1546665 Share Posted December 23, 2022 Has anyone been hit with this scam? Fake Amazon Alexa support Network error 7:3:0:0:1 Call 1-877-773-5402 Link to post Share on other sites More sharing options...
Porthos Posted December 23, 2022 ID:1546674 Share Posted December 23, 2022 3 hours ago, VMan39 said: Has anyone been hit with this scam? Are you looking for assistance because you called that number on a Windows computer? Link to post Share on other sites More sharing options...
David H. Lipman Posted December 23, 2022 ID:1546682 Share Posted December 23, 2022 That's what is called a FakeAlert. It is a type of Tech Support scam that goads one to call the number and pay some fee for "something" but is predicated on a fraud. Link to post Share on other sites More sharing options...
VMan39 Posted December 23, 2022 Author ID:1546686 Share Posted December 23, 2022 1 hour ago, Porthos said: Are you looking for assistance because you called that number on a Windows computer? I didn't call this number. I got connected to them from a chat session that poped up. I let them have control of my PC for a few minutes, then got suspicious and cut it off. I ran a Malwarebytes scan after this happened, but nothing came up as a problem. Link to post Share on other sites More sharing options...
VMan39 Posted December 23, 2022 Author ID:1546687 Share Posted December 23, 2022 I didn't call this number. I got connected to them from a chat session that poped up. I let them have control of my PC for a few minutes, then got suspicious and cut it off. I ran a Malwarebytes scan after this happened, but nothing came up as a problem. Link to post Share on other sites More sharing options...
sp123 Posted December 23, 2022 ID:1546688 Share Posted December 23, 2022 It looks like that number is being run by scammers calling themselves "Smart Dot Support" Link to post Share on other sites More sharing options...
VMan39 Posted December 23, 2022 Author ID:1546689 Share Posted December 23, 2022 Thanks for the reply Link to post Share on other sites More sharing options...
Porthos Posted December 23, 2022 ID:1546690 Share Posted December 23, 2022 3 minutes ago, VMan39 said: I let them have control of my PC for a few minutes Depending on what they had a chance to do in that few minutes and what remote software used to control the PC you might have issues with the scammers having access to your usernames and passwords. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now