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Getting a ton of RTP detections, including a "trojan" event in steam.exe

Kevin_un1

By Kevin_un1
in Resolved Malware Removal Logs

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Kevin_un1

Kevin_un1

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Hey, so I've been getting at least 10 RTP detections as Compromised for a few days now, yesterday was by far the worst with 10 throughout the day. I've already scanned multiple times including with kaspersky, and malwarebytes. I don't think my computer is infected.

Majority are inbound, besides this morning with the steam outbound detection listed as a trojan.

They all seem to be "system" or "svhost.exe", mostly system however.

Just let me know whatever I need to do, and I'll appreciate the help big time!

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AdvancedSetup

AdvancedSetup

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Hello  and  :welcome:      @Kevin_un1

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only. It will show us all the different blocks the system is performing.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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AdvancedSetup

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Yes, they're all inbound except for one from a Steam game. It could have been due to an Ad or something. I've asked our Research Team to check on the IP and see if it's still a threat or not.

"ip": "172.96.143.218",
"isInbound": false,
"port": 27015,
"processPath": "C:\\Program Files (x86)\\Steam\\steam.exe",

 

The other blocks are Inbound. There isn't too much you can do about those. The system is being probed for any open ports. Normally these type of blocks will go away on their own within a few days.

If they do continue you can add the IP address to your Firewall For now, Malwarebytes is doing it's job and blocking them.

 

 

 

Please uninstall the following from our Control Panel, Add/Remove

 

  • Bonjour
  • Java 8 Update 201 (64-bit)
  • Java 8 Update 271 (64-bit)
  • Java 8 Update 291 (64-bit)
  • Java 8 Update 311 (64-bit)
  • Java 8 Update 321 (64-bit)
  • Java SE Development Kit 8 Update 311 (64-bit)
  • Java SE Development Kit 8 Update 321 (64-bit)

 

 

 

 

Then restart the computer and run the following fix.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply @Kevin_un1

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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The entire network was reset which normally should restore the system back to DHCP

The fun was pretty good, it found and fixed some issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

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Please uninstall, update, or otherwise address the following as appropriate for your system. @Kevin_un1

 

  • Adobe AIR v.32.0.0.125 Warning! This software is no longer supported. Please uninstall it.
  • Adobe Shockwave Player 12.3 v.12.3.5.205 Warning! This software is no longer supported. Please uninstall it.
  • Audacity 2.3.3 v.2.3.3 Warning! Download Update
  • Audacity 3.1.2 (64-bit) v.3.1.2 Warning! Download Update
  • Discord v.1.0.9001 Warning! Download Update
  • Mozilla Firefox 69.0.2 (x64 en-US) v.69.0.2 Warning! Download Update
  • NVIDIA GeForce Experience 3.25.1.27 v.3.25.1.27 Warning! Download Update
  • Notepad++ (32-bit x86) v.7.6 Warning! Download Update
  • ProtonVPN v.1.25.0 Warning! Download Update
  • Python 3.7.9 (64-bit) v.3.7.9150.0 Warning! Download Update
  • Spotify v.1.1.69.612.gb7409abc Warning! Download Update
  • VLC media player v.3.0.16 Warning! Download Update
  • WinRAR 6.02 (64-bit) v.6.02.0 Warning! Download Update
  • paint.net v.4.2.8 Warning! Download Update
  • qBittorrent 4.3.8 v.4.3.8 Warning! Download Update
  • swMSM v.12.0.0.1 << Hidden Warning! This software is no longer supported. Please uninstall it.


---------------------------- [ UnwantedApps ] -----------------------------
Unity Web Player (x64) (All users) v.4.6.6f2 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Unity Web Player v.4.7.0f1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

 

Once all of that is done, please restart the computer one more time. Then click on START and type in "Check for updates" and have Windows scan for and install any updates found.

 

Keep me posted. I'll check back on you again sometime tomorrow.

 

Edited by AdvancedSetup
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Have all the alerts stopped now? @Kevin_un1

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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