Jump to content

Insurance company app blocked by MB


Recommended Posts

We just started using MB 2 days ago so I am unfamiliar with the system, my apologies if I am missing obvious solutions. We have an insurance company app that is being blocked by the exploit protection. I added an exception via MD5 hash, but the system is still blocking it. Please advise on next steps? a

export from detections area: 

Threat name    Action taken    Category    Type    Endpoint    Location    Date
Malware.Exploit.Agent.Generic    blocked    AE    exploit    HRC-1040.mtr.private    C:\Windows\SysWOW64\vbscript.dll    2022-07-10T23:40:40Z




Link to post
Share on other sites

  • 4 weeks later...
On 7/10/2022 at 7:38 PM, Ray_Proper said:

We just started using MB 2 days ago so I am unfamiliar with the system

Since it seems you are using a business version,

As a business customer, if you're having issues affecting your business then I would  highly suggest you create a Business Support Ticket

This link is not for Consumer products. Creating a Business Ticket for the Consumer Product will actually take much longer to get a response as it will be re-queued to the back of the line in the Consumer Support area.

Business Support

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.