Syvinh52 Posted December 1, 2021 ID:1490857 Share Posted December 1, 2021 Hi, I recently purchase a two years subscription from Malwarebytes.com. I'm not able to add it to my account due to Keys are invalid. It's ticket #3662160. How long would it take before I get an answer from Malwarebytes? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 2, 2021 Root Admin ID:1490890 Share Posted December 2, 2021 Hello @Syvinh52 On average it's about 5 days but since the company was on holiday for two days last week they're a bit busier catching up. In case any of the support articles help. https://support.malwarebytes.com/hc/en-us/categories/360002458094-My-Account Otherwise, yes you'd need to wait for a Support Agent to assist you with this. Thank you Link to post Share on other sites More sharing options...
Syvinh52 Posted December 6, 2021 Author ID:1491672 Share Posted December 6, 2021 Is it anyway to contact support via phone? Any number to call for support? Link to post Share on other sites More sharing options...
Porthos Posted December 6, 2021 ID:1491770 Share Posted December 6, 2021 4 hours ago, Syvinh52 said: Is it anyway to contact support via phone? Any number to call for support? No, Malwarebytes does not offer consumer phone support. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 6, 2021 Root Admin ID:1491772 Share Posted December 6, 2021 Support has replied to your ticket @Syvinh52 Please check your Spam or Junk folder if you did not receive the email. Cheers Link to post Share on other sites More sharing options...
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