malwarebytes 4.4.0.117 cause BSOD on windows 10 (home edition)

[knightng]

Malwarebytes 4.4.0.117 cause BSOD on windows 10. It keeps happening every time system startup and then going into BSOD, it restart then go to BSOD. I keep going BSOD every time it start several times(restart as BSOD over too many time). I have to remove it in safe mode(without network). Safe mode with network, the system still go into BSOD. 

[Porthos]

 

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[knightng]

Just to share, the Malwarebytes support tools, also giving me BSOD after outputting the zip file. So I have to remove manually from the C drive. Attached is the file. mbst-grab-results.zip

[Porthos]

You have several AV programs including Kaspersky which is known to conflict with Malwarebytes.

Quote

McAfee® Total Protection

McAfee Security Scan Plus

Kaspersky Secure Connection
Kaspersky Security Cloud

 

 

 

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently

You also want to make sure the following is up to date as well.

Quote

Killer Performance Driver Suite UWD (HKLM\...\{3138A18C-B69F-4C99-ACB7-E579DF171032}) (Version: 2.0.1175 - Rivet Networks)

 

[knightng]

Before installation Malwarebytes 4.4.0.117, the earlier version works with the rest of my AVs, anti malware software, anti spyware software. So is this version crashing my windows. As for Killer suit, the wifi is disabled and the lan is not in used. The setting didn;t change so it have no impact.

Please advise can I install a older version or you have beta version?

[Porthos]

1 minute ago, knightng said:

Before installation Malwarebytes 4.4.0.117

Do you have Premium or free?

[knightng]

Premium

[Porthos]

6 minutes ago, knightng said:

Premium

Malwarebytes is an AV replacement and all of the other software is not needed and has potential crashes/conflicts.

You are welcome to use the legacy version and turn off program updates.https://support.malwarebytes.com/hc/en-us/articles/360039024213-Download-and-install-Malwarebytes-for-Windows-v3

 

Edited May 31, 2021 by Porthos

[jcgriff2]

Hi @knightng . . .

I'd like to get a look at the BSOD kernel memory dump file(s), please.

Please run steps 1 and 2 found in this sticky thread - 

 

Blue Screen of Death (BSOD) Posting Instructions - Windows - BSOD, Crashes, Kernel Debugging - Malwarebytes Forums

 

Attach the resulting zip file to your next post.

Thank you.

Regards. . .

jcgriff2

 

[knightng]

Please close this, I have managed to re-install and running without the bluescreen with malwarebytes 4.4.0.117. Thank you.