Issues reinstalling

[chickenfu_ker]

I had installed Malwarebytes on a drive my system had labeled as F. I bought a new SSD and cloned the drive, but windows labeled the new drive D. I didn't think much of it, and I haven't had any issues that I've noticed until today. I realized Malwarebytes wasn't running, so I tried to run it, and it wouldn't open (I don't remember the error message it gave me). I uninstalled it, and tried to reinstall, but the installer wouldn't allow me to change the path from F. I looked into this and found out that this is expected behavior when the program is already installed. I checked add/remove programs, and there it was. I got a dialog box that said:

F:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
The system cannot find the drive specified.

So I located every file across both drive called mbam and deleted all of them. Now it's still showing up as being installed, and I get a new error message:

F:\Program Files\Malwarebytes\Anti-Malware\mbuns.exe
The system cannot find the drive specified.

I've located and deleted all of those files as well. 

I tried using the windows install and uninstall troubleshooter, I managed to find the product code (I think) and still that didn't work.

All the files I've deleted are still sitting in the recycle bin, in case I do need to restore them in order to get this working.

 

Any and all help would be appreciated.

 

[AdvancedSetup]

Hello @chickenfu_ker

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you