Jump to content

Recommended Posts

I had installed Malwarebytes on a drive my system had labeled as F. I bought a new SSD and cloned the drive, but windows labeled the new drive D. I didn't think much of it, and I haven't had any issues that I've noticed until today. I realized Malwarebytes wasn't running, so I tried to run it, and it wouldn't open (I don't remember the error message it gave me). I uninstalled it, and tried to reinstall, but the installer wouldn't allow me to change the path from F. I looked into this and found out that this is expected behavior when the program is already installed. I checked add/remove programs, and there it was. I got a dialog box that said:


F:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
The system cannot find the drive specified.

So I located every file across both drive called mbam and deleted all of them. Now it's still showing up as being installed, and I get a new error message:

F:\Program Files\Malwarebytes\Anti-Malware\mbuns.exe
The system cannot find the drive specified.

I've located and deleted all of those files as well. 

I tried using the windows install and uninstall troubleshooter, I managed to find the product code (I think) and still that didn't work.

All the files I've deleted are still sitting in the recycle bin, in case I do need to restore them in order to get this working.

 

Any and all help would be appreciated.

 

Link to post
Share on other sites

  • Root Admin

Hello @chickenfu_ker

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.