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Mapwarebytes slowed my computer way down


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I'm new to Malwarebytes. It's been running okay the last few days but today my computer Win10 started running extremely slow. I shut MB down and my computer was back up to speed. Tried to start MB again and received a message "couldn't connect to the service". Is there anyway to fix the issue? 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  • For use when you want to perform local troubleshooting on your own

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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2 hours ago, Tom77 said:

Is there anyway to fix the issue? 

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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  • 3 weeks later...
1 minute ago, Tom77 said:

MB is doing it's daily scan, has been scanning for over an hour and still running. Should I cancel the scan and run the MB Support tool?

 

Restart the computer and this time get me the log as requested on Christmas, DO NOT try any repair yourself.

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5 minutes ago, Tom77 said:

Here's the zip file. 

First,

I  highly suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

Next, You need to adjust the scan scheduled time to a time of day where the computer is on and you are not needing it.

Personally I have not run a scheduled scan in a long time. I do them manually once a week and do not do any thing else until the scan is over.

How long does a manual standard threat scan take on your computer?

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3 minutes ago, Tom77 said:

I turned off fast start up and rebooted. The manual threat scan took 41+ minutes. 

That seems a little long. Were you using the computer for anything else during the scan?

Your log shows rootkit scanning on. It is not needed and slows the scan down. I would turn it off.

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2 minutes ago, Tom77 said:

So I don't need to scan for rootkits?

Not on any regular basis. Just when you think you are having an infection issue.

3 minutes ago, Tom77 said:

I had my browser open during the scan. My whole system is running slowly. 

During a manual scan, Malwarebytes uses 100% of your resources. It is best to not use the computer at all during a scan.

Do another scan without rootkit scanning enabled and no programs or browsers open and see how long it takes.

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