Nsanti Posted September 11, 2020 Author ID:1406932 Share Posted September 11, 2020 After I uninstalled AVG I got 4 error codes again on startup instead of just the 1. FRST.txt addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406943 Share Posted September 11, 2020 What were the 4 specific errors? Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406944 Share Posted September 11, 2020 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406945 Share Posted September 11, 2020 The program CCleaner is no longer recommended by Experts. It's your choice but Windows 10 can already do the majority of maintenance on its own. In fact your Wise Disk Cleaner does more than enough clean up as well. The logs still show the following AVG set to run via Task Manager - please remove the entry.HKU\S-1-5-21-462647436-50605505-2420071551-1001\...\StartupApproved\Run: => "AVGBrowserAutoLaunch_85343CDE7927972EFCE12A63DB8C733B" Your Volume Shadow Copy service keeps logging errors in the Event Logs Please download and run the following Volume Shadow Copy Service (VSS), Diagnostic Tool, from Acronis Acronis VSS Doctor Free tool for diagnosing and repairing Volume Shadow Copy Service issues. Download link on the bottom of the page.Download - Acronis VSS Doctor In many cases, it can correct the issues on its own. If not, then it will give details on what may be causing the issues. Please save the report in text format and post back that log on your next reply. You can also try the tool from Macrium Reflect if the Acronis tool did not work. Macrium Reflect Volume Shadow Copy Service (VSS) Repair Tool VSSfix 32bit - download VSSfix 64bit - download Once you've run the repair tool you need to restart your computer. Then check your Event Logs to see if the error was corrected. You can post new logs from FRST which will also show the Event Log entries For now, please remove or disable the following Scheduled Task Task: {18AC4826-C9C2-47B1-A264-0A552E06F79D} - System32\Tasks\WiseCleaner\WDCSkipUAC => C:\Program Files (x86)\Wise\Wise Disk Cleaner\WiseDiskCleaner.exe [9109080 2020-09-04] (Lespeed Technology Ltd. -> WiseCleaner.com) I'll go ahead and write another small clean up script to run and post here shortly Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406946 Share Posted September 11, 2020 Please go ahead and save the following fixlist.txt file to the same location as FRST and then run FRST and click on the FIX button. When done please post back the fixlog.txt file. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406949 Share Posted September 11, 2020 I ran acronis and then used frst with your file and the issues dissapeared upon reboot. Fixlog.txt AcronisVSSDoctorReport_2020-09-10-21-00-33.txt Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406950 Share Posted September 11, 2020 Thanks so much for your help. Can you please tell me what the cause of this problem was? I'm curios what the cause was and if it was malwarebytes in the first place, or another program. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406952 Share Posted September 11, 2020 There was an entry in the startup group telling Malwarebytes to load. The file was not there to load so it produced the error. Let me have you run the following before we go any further SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications. Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406954 Share Posted September 11, 2020 SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406956 Share Posted September 11, 2020 ------------------------------- [ Browser ] ------------------------------- Google Chrome v.85.0.4183.83 Warning! Download Update Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406957 Share Posted September 11, 2020 So did you want to run Malwarebytes or you were just trying to remove the error? If we're done here you can go ahead and reinstall AVG antivirus if you like but Windows Defender is also a pretty good and low resource antivirus built-in to Windows 10 Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406958 Share Posted September 11, 2020 I would like to reinstall malwarebytes, but if its possible I would also like AVG. I like the real time protection of avg for when a website is infected with malware. Was there a problem with the version of chrome I had? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406960 Share Posted September 11, 2020 Your Google Chrome is out of date. If you click the triple ... at top right and go to Help, About it should auto update for you. Is the Malwarebytes the paid premium version of free version? If it's the paid premium version then our Web Protection will conflict with AVG Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406962 Share Posted September 11, 2020 The malwarebytes is the free version. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406965 Share Posted September 11, 2020 Okay, that should be fine. You should be able to install AVG and Malwarebytes now. Let me know if you have any further issues Link to post Share on other sites More sharing options...
Nsanti Posted September 11, 2020 Author ID:1406967 Share Posted September 11, 2020 ok, thanks for your help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406969 Share Posted September 11, 2020 You're quite welcome Take care and have a great upcoming weekend. I'll go ahead and close your topic now. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2020 Root Admin ID:1406970 Share Posted September 11, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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