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Mbam.exe error

Nsanti

By Nsanti
in Resolved Malware Removal Logs

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Nsanti

Nsanti

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I have had this issue twice now. The first time I found a program that no longer worked on my computer and deleted it which solved the problem. Now out of the blue, every time I reboot my computer I get a mbam.exe error. the first one was qtquick.dll. I downloaded that file and put it into the system 32 and system folder, now its giving me a qtwidgets.dll. Last time I must've downloaded 5 files before deleting the program that was not working which solved the problem. I have already tried the malwarebytes support tool to delete the program and re download it which has not helped. I even got the error when I deleted malwarebytes and didn't have it on my computer. I know that everytime I download a dll file a new error will show up when i reboot the computer. Please Help me solve this issue.

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exile360

exile360

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Thanks, it appears you have AVG installed.  It is known to conflict with Malwarebytes and may be related to the issues you're seeing.  Please temporarily remove AVG which you may do by using their official uninstall tool located here.  Once that is done, restart your system and try using the clean function in the Malwarebytes Support Tool again to see if that eliminates the errors:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here or opt out of the install if you don't want to install Malwarebytes again

Once that is complete you may reinstall AVG and test to ensure that the errors no longer show up on system start.

Please let us know how it goes and if the issue persists or not.

Thanks

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exile360

exile360

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By the way, if you still see any mbam.exe related errors even after the above procedure, please ensure that the following startup item is deleted (it shouldn't be there at all as Malwarebytes hasn't used the Startup folder in the Start menu to run on boot in years; not since the Malwarebytes 1.x days and we're now on version 4.2): 

C:\Users\nsant\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\mbam.exe

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Nsanti

Nsanti

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i ran the AVG tool and after that I uninstalled and reinstalled malwarebytes with the malwarebytes tool. After that i rebooted and got qtwidgets.dll gt5gui.dll winextras.dll and qt5qml.dll right after one another when i clicked ok after each one. How can I check if that is disabled in startup?

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exile360

exile360

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If you open the Start menu and look at the All Programs list you should see a folder called Startup.  Make sure there is no entry there for Malwarebytes or mbam.exe, and if there is, right-click on it and delete it.

After that, if the issue is still happening please create a fresh set of logs:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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exile360

exile360

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Lets try one more clean uninstall, but this time do not reinstall Malwarebytes yet.  I want to know if the errors still come up with Malwarebytes removed from the system completely:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then opt out of reinstalling Malwarebytes and test to see if the errors still show up when you restart your PC

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Nsanti

Nsanti

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I uninstalled it without reinstalling, and I still get the 4 dll file errors. I wasn't able to check the startup item because when I copy what you sent and paste it into file explorer it doesn't find any results. Tomorrow I might try to install the 4 dll files unless you have any more things I can try. If I were to do that do they go in the system 32 folder, just the system folder, or both? Thanks so much for helping me try to fix this.

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exile360

exile360

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OK, that indicates that there is likely some other app which uses QT that created a problem with the DLL registrations.  Installing the DLLs *might* fix it, however keep in mind that normally QT is not installed inside the system directory; it gets installed locally within the application folder of the app using it (for example, for Malwarebytes QT's files are stored within folders within the actual Malwarebytes folder in Program Files).

I'd actually like to have one of our more advanced diagnosticians take a look so I'm going to send you over to our malware removal area where they are able to use more advanced diagnostics and repair tools (I don't think the system is infected, but fixing this issue will likely require more advanced tools to get it corrected).  To do so, please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and include a link back to this topic for their reference.  I'll ping AdvancedSetup, one of our most experienced staffers to take a look and hopefully get the issue fixed.

@AdvancedSetup would you please take a look at this issue/the user's malware removal thread once it has been created to see if you can fix the QT errors?

Thanks

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AdvancedSetup

AdvancedSetup

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I've moved the topic to the Malware Removal Forum @Nsanti @exile360

 

Please go ahead and run a new scan with FRST and attach both new logs.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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AdvancedSetup

AdvancedSetup

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Hello @Nsanti

Please follow the directions from this page and try to repair your Windows Search which is logging errors

https://support.microsoft.com/en-us/help/4520146/fix-problems-in-windows-search

Application errors:
==================
Error: (09/09/2020 12:04:19 AM) (Source: Windows Search Service) (EventID: 1019) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-462647436-50605505-2420071551-1001}/">.

 

Next, please run the following fix.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

fixlist.txt

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AdvancedSetup

AdvancedSetup

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Thank you for the log. Looks good overall but there was an issue removing a folder which is odd. We can look into that further in a bit.

Please see if the following instructions of fixing, updating Windows Search helps

https://www.tenforums.com/tutorials/58569-rebuild-search-index-windows-10-a.html

Post a status update once you've run those fixes.

Then run FRST again and click on Scan and post back both new logs as an attachment.

FRST
ADDITIONS

 

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