Niko7 Posted August 18, 2020 ID:1402271 Share Posted August 18, 2020 (edited) Hey there, just noticed i missing windows defender? What happened? Used to have malwarebytes installed, but removed it. Decided to rely only on microsoft and their defender/security intelligence features. Also have installed iObit Uninstaller and it reports too there is no antivirus installed on my laptop. Cant find windows defender folder in registry. Watched few online solutions of how to find and see if defender running or is up-to-date and all videos had files in registry editor -> windows defender folder, as you can see in screen shot I dont Cant find in Local group policy editor too. Microsoft Defender Antivirus folder present but also no Windows Defender folder Whats going on? Where is my defender lol. I run win10 pro for workstations. Freaking windows yo, but used to him. Kindly let me know guys Thanks Edited August 19, 2020 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 18, 2020 Staff ID:1402272 Share Posted August 18, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Niko7 Posted August 18, 2020 Author ID:1402277 Share Posted August 18, 2020 (edited) Hey guys I am not using malwarebytes anymore, therefore cant provide log. I want to know why this is happening. Edited August 19, 2020 by AdvancedSetup removed unneeded quote Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2020 ID:1402279 Share Posted August 18, 2020 7 minutes ago, Niko7 said: therefore cant provide log. You can get these. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Porthos Posted August 18, 2020 ID:1402297 Share Posted August 18, 2020 @Niko7 Just checking on your progress with gathering the logs. Link to post Share on other sites More sharing options...
Porthos Posted August 19, 2020 ID:1402417 Share Posted August 19, 2020 User decided to get help elsewhere. https://www.tenforums.com/antivirus-firewalls-system-security/162769-windows-defender-missing.html @Niko7 Good luck. Link to post Share on other sites More sharing options...
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