[ RESOLVED ] Windows 10 May Update - Not Responding

[mardi]

I noticed after I updated Windows 10 with the May (2004?) update I was getting applications hanging with Not Responding messages.

I'm able to recreate the issue with applications like CISCO WebEx.   If I stop Malwarebytes,  then I do not get the problems with Windows applications hanging/Not Responding messages for those applications.

Malwarebytes is home version, and all up to date.

 

[Malwarebytes]

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[Porthos]

1 hour ago, mardi said:

I noticed after I updated Windows 10 with the May (2004?) update I was getting applications hanging with Not Responding messages.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

[mardi]

Attached

mbst-grab-results.zip

[Maurice Naggar]

Hello Mardi.

Thank you very much for the report.   You do have the Malwarebytes Support tool.   We will use that for the following.   Basically a clean / & reinstall of the Malwarebytes for Windows.

Have lots of patience during both phases of the run of the tool.   The 2nd phase may take a good bit of time till it then appears.

"Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool"

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-Malwarebytes-using-the-Malwarebytes-Support-Tool

 

After it settles back in, let us know how it goes.   If by chance no joy,  then we can guide you to getting the Beta version 4.1.1.71    ( the latter has improvements & fixes).

Sincerely.

[Maurice Naggar]

One additional  note:  If this Windows is set for "Fast Startup"  then be very sure to turn that Off.   That feature is known to cause problems.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

One other thing that needs to be pointed out:   The real-time protection history of the Malwarebytes program shows a lot of block notice events  ( website IP blocks) when uTorrent is active.     Lets please be sure to turn Off uTorrent.

The real-time Web protection is keeping the pc safe from harm.

Edited June 2, 2020 by Maurice Naggar
added not about uTorrent

[mardi]

Thanks for the tips,  I have implemented them all - will let you know if I see the problem again

 

[Maurice Naggar]

Kindly let me know some details on what you did do.

Also, kindly let me know what Version of Malwarebytes is now running.   The information will help us to help others as well.   😇

Malwarebytes >>  Settings >>  About tab

[mardi]

1) Used the clean tool in Malwarebytes Support tool

2) "Fast Startup"  set that to turn Off

Since I started this thread, I think Malwarebytes application has updated today.

So far no problems, with other Windows applications saying Not Responding -  if the issue happens again, I'll let you know.

 

 

[Maurice Naggar]

Thank you.   Merci.   If I understand properly,  Windows Fast Start was on ;  however, you now turned it Off.

[mardi]

Yes,  it was on,  turned off now

[Maurice Naggar]

Merci.   Thank you for the re-confirmation.

Windows Fast Startup has been known as a problem-maker  for not only Malwarebytes,  but for other security programs too.   As well as also being a source of trouble even on the Windows build update itself.

I am happy to see that this machine is now doing normal once more.   And on version 4.1.0.56   with CU  1.0.931   😊

 

Now then,  have there been any new website or IP block event-notice-windows today ?

[Maurice Naggar]

Hello.

Malwarebytes for Windows Component 1.0.9.55  was made available as a release 16 June
See  https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?do=findComment&comment=1388340

If your pc has any earlier Package, it will get that  as part of automatic program update.
( Unless you have blocked automatic install updates).

You can pull the Componnet down by simply clicking "Check for Updates" under the General tab in Settings.
I believe you will do well with this Component.
 

[Maurice Naggar]

Closing this topic as it's been resolved.