False positive: Splashtop?

[grundle]

Hello,

Like many people, I am now working at home. Therefore, I tried to download Splashtop (which is a remote access system much like Teamviewer). However, when I try to download it (from their site as I have paid for it), I get told that it is an address known for Malware. Please, can someone at Malwarebytes let me know if it really is Malware? I will not use it if that is the case.

Their website is: https://www.splashtop.com/.  The error only occurs when trying to download the app, and not before.

Cheers,

Rod

[gonzo]

Try it now.  I ran it through VirusTotal, verified where the block is, and added a whitelist entry.  It will take a few minutes, but after that, try again and let us know if you still encounter any issues.

[grundle]

Thanks, I trued again and the same issue arises. I think it is because the physical download comes from a cloudfront.net address.

 

[gonzo]

I unblocked the cloudfront.net address, and just verified on two computers that the download works.