CG_IT_BS Posted March 2, 2020 ID:1365446 Share Posted March 2, 2020 Good Morning, Your service has indicated an issue with a file that a vendor maintains on their site. This is causing a blockage of service to some of my clients and according to my vendor this is a false positive. I would appreciate you revisiting the file or providing me with my detail about why you consider this an issue. Here is the information that we received from Virustotal based on your findings; https://www.virustotal.com/gui/file/826f2d0e6ab092fc7f21198a4636abb84048e13db4626a8f1a86fd52d4b2d578/detection Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 2, 2020 ID:1365448 Share Posted March 2, 2020 Hello, This is indeed a False Positive and it shall be fixed in the next database update. Thank you for reporting. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 2, 2020 ID:1365449 Share Posted March 2, 2020 You can tell your clients to unquarantine this file. Link to post Share on other sites More sharing options...
CG_IT_BS Posted March 2, 2020 Author ID:1365453 Share Posted March 2, 2020 Hi Djordje, When will the next database update be? The clients are receiving a message from Cisco Umbrella saying that they are blocked from the site and I have reached out to Cisco but thye say that they were relying on Virustotals info. I reached out to Virustotals and they said that I have to contact each contributor individually and so I am not able to get my clients to do anything from this end. Thank you for your quick response. Ralston Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 2, 2020 ID:1365456 Share Posted March 2, 2020 1. In less than an hour. I will let you know once it is live. 2. That is correct. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted March 2, 2020 ID:1365489 Share Posted March 2, 2020 Your software shouldn't be detected anymore. Latest database is live now. Link to post Share on other sites More sharing options...
CG_IT_BS Posted March 3, 2020 Author ID:1365583 Share Posted March 3, 2020 thank you for you assistance. Ralston Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now