Cant connect to internet

[muizamsa]

Hi i just installed malwarebytes , after scan , my pc unable to connect to internet .After multiple times of restart and i forced close malwarebytres app then i am able to connect to internet but i cant start certain application like emulator

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab on the left column
   
   
    
7. Click the Gather Logs button
   
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
   
    
9. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK
   
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
    
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

 

[muizamsa]

mbst-grab-results.zip

[exile360]

Greetings,

Unfortunately the issue is likely being caused by a known compatibility problem with the latest 2020 versions of Kaspersky AV products and Malwarebytes.  Currently the only workarounds I am aware of are to either uninstall Kaspersky and use an older (v19 or earlier) version or to disable Ransomware Protection in Malwarebytes.

It is my understanding that the Developers are investigating the issue still in hopes of finding a fix.

Please let us know if that does not correct the issue or if you need any further instructions on how to work around the issue until a fix is found.

Thanks

[muizamsa]

as my kaspersky is more important so i decided to disable malwarebytes startup and it seems all back to normal .athough its just temporarily , but i think its the better alternative for right now

[exile360]

No problem, please let us know if there is anything else we might assist you with.

Thanks

[mole13]

@muizamsa

If you want to use KAV / KIS / KTS v 2020 there will be no need to uninstall MBAM; for the time being (i.e. until KL will fix the conflict issue for 2020 versions) it should be possible to run Malwarebytes not as a real time scanner but only "on demand" (meaning checking your PC by Malwarebytes by a manually initiated scan) without being conflicted by Kaspersky. This is a hint I red in the Kaspersky forum but to be honest I didn´t try whether this will really work and your complete PC system will be stable. (Will not try this because I had too much trouble with KIS 2020.)

Up to now I also rely on KIS but in my opinion the KIS v 2019 is absolutely equal to v 2020 - at least the databases are the same. And please do not forget: Malwarebytes is not a pure AV like Kaspersky but a protection against several kinds of malware beside viruses which Kaspersky is not able to detect. So the decission is between a Kaspersky AV in the latest version which even then will not detect everything and a Kaspersky AV version which is not the newest one but also useful and therefore able to work together with Malwarebytes in real time scan mode. Of course I respect your decission and I do not want to missionize. Just thinking about efficiency