pcpunk Posted January 3, 2020 ID:1353799 Share Posted January 3, 2020 If I buy Malwarebytes now on Windows 7, but later move to 10, will Malwarebytes work with me to move the license over to the new OS? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 3, 2020 Staff ID:1353800 Share Posted January 3, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Staff H4V0C Posted January 3, 2020 Staff ID:1353801 Share Posted January 3, 2020 3 minutes ago, pcpunk said: If I buy Malwarebytes now on Windows 7, but later move to 10, will Malwarebytes work with me to move the license over to the new OS? Yes, you can manage the devices where your license is installed by logging into your account. Here you will be able to remove any inactive devices you no longer use. Link to post Share on other sites More sharing options...
pcpunk Posted January 3, 2020 Author ID:1353802 Share Posted January 3, 2020 But will I be able to use that same license on the new OS? Link to post Share on other sites More sharing options...
pcpunk Posted January 3, 2020 Author ID:1353803 Share Posted January 3, 2020 5 minutes ago, H4V0C said: Yes, you can manage the devices where your license is installed by logging into your account. Here you will be able to remove any inactive devices you no longer use. I see now that you are staff! I followed the bot suggestions and found the link that seems to answer my question. https://support.malwarebytes.com/docs/DOC-1037 Thanks! Link to post Share on other sites More sharing options...
Firefox Posted January 3, 2020 ID:1353807 Share Posted January 3, 2020 22 minutes ago, pcpunk said: But will I be able to use that same license on the new OS? Great that you found what you needed. You can use your copy of Malwarebytes on any OS that it is supported on. You would have to deactivate it on one device and install and activated on the new supported device. Windows 10 is one of the supported OS's Link to post Share on other sites More sharing options...
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