LVTS Posted December 8, 2019 ID:1349500 Share Posted December 8, 2019 Hello there, I have just upgraded to Malwarebytes Premium 4.0.4. I have installed the latest version and the layout is very small. It's pretty difficult to read alot of the text and it is all very small compared to my normal desktop. I am unable to find anything in the settings menu to change the size of the Malwarebytes Window. The previous version worked perfectly fine. Does anyone have any suggestions? Many Thanks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 8, 2019 Staff ID:1349501 Share Posted December 8, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
LVTS Posted December 8, 2019 Author ID:1349503 Share Posted December 8, 2019 Please see attached the log file as requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
nikhils Posted December 9, 2019 ID:1349700 Share Posted December 9, 2019 Hello @LVTS If possible can you please attach some screenshots of the layout you have for MB 4.0.4 Thank you Link to post Share on other sites More sharing options...
LVTS Posted December 9, 2019 Author ID:1349704 Share Posted December 9, 2019 Hello there @nikhils! Thank you so much for your response. Please see the attached screenshots of various different parts of the Malwarebytes application. I have also attached the imagestore_t53o8.png file - this is the size that normal applications seem to be on my computer. Many Thanks, Andrew. Link to post Share on other sites More sharing options...
nikhils Posted December 9, 2019 ID:1349707 Share Posted December 9, 2019 Hello @LVTS It looks like you have maximized the MB 4 screen. Can you restore it to its original size and check if the issue still happens. Link to post Share on other sites More sharing options...
LVTS Posted December 9, 2019 Author ID:1349718 Share Posted December 9, 2019 Hello there @nikhils! Thank you for your reply. I have restored the window and everything is still very small compared to my normal windows screen size. Please see the attached screenshot. Many Thanks, Andrew. Link to post Share on other sites More sharing options...
nikhils Posted December 9, 2019 ID:1349724 Share Posted December 9, 2019 Hello @LVTS That actually looks like the default size for the product. What is your test size set to under Display/Scale and layout settings? Link to post Share on other sites More sharing options...
LVTS Posted December 9, 2019 Author ID:1349727 Share Posted December 9, 2019 Hello there @nikhils! When I got my computer I changed the size of text, apps and other items to 150% as shown in the attached image. Without this setting the whole screen is very small and unreadable - as shown in the other attached image. With the setting set at 100% which is the default everything is extremely small on my monitor and unreadable unless I move very close to my monitor. To me it looks like Malwarebytes is not adapting to my custom scale and layout setting. When I changed it from 150% back down to 100% I did not notice any change in the size of Malwarebytes. I did not have any issues with this within the old layout. Many Thanks, Andrew. Link to post Share on other sites More sharing options...
nikhils Posted December 9, 2019 ID:1349763 Share Posted December 9, 2019 Hello @LVTS I was able to reproduce this issue. This is actually the expected behavior and what you are seeing is not a defect. I have brought this up as a future enhancement to our product team and told them about your concern. Will let you know what they say. Thank you and apologies you are running into this. Cheers. Link to post Share on other sites More sharing options...
LVTS Posted December 9, 2019 Author ID:1349764 Share Posted December 9, 2019 Hello there @nikhils! Thank you so much for bringing it to your product team - very much appreciated. Many Thanks, Andrew. Link to post Share on other sites More sharing options...
nikhils Posted December 9, 2019 ID:1349766 Share Posted December 9, 2019 Thank you for being a Malwarebytes customer @LVTS We have several enhancements planning around scaling and sizing in our upcoming releases. Cheers. Link to post Share on other sites More sharing options...
LVTS Posted December 9, 2019 Author ID:1349767 Share Posted December 9, 2019 Awesome, can't wait 😀 Link to post Share on other sites More sharing options...
Zootopia3000 Posted December 12, 2019 ID:1350322 Share Posted December 12, 2019 Yes, like the scan results window within the MBAM main window itself is too small even with main window at maximum size. I had to extend all the bars to be able to read all that was listed (in this case a buncha Auslogics hits that I told MBAM to ignore from now on). Same goes for the Detection history window within the main window, you have all that wasted space outside, thus having to squint just to see what you allow us to see in the scan results or history window. Some of us do not have the best eyesight, at least for me in my older age. Link to post Share on other sites More sharing options...
nikhils Posted December 12, 2019 ID:1350364 Share Posted December 12, 2019 Thank you for your feedback @Zootopia3000 I have passed this on to our produce team. Link to post Share on other sites More sharing options...
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