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The malware/virus SearchMine, that takes over search engines was not detected on my Mac. Need help, I’ve tried everything!

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Hi @JWN,

Please check our pin post >

https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

By any chance if above doesn't help, may I ask you to log a ticket with our support team.

We might require additional information as troubleshooting logs, for that, provide us a system report created with the help of below article  (please don't post the zip file here)

Instead,  log a support ticket with help of below link and attach the file with the email
If you are having difficulty in creating ticket from our web form, simply write an email to support@malwarebytes.com

 

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I created a ticket. I tried the above pin post but to no avail. 

 

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Hi @JWN,

We see there is a reply from our support representative requesting for additional information on Friday. May I ask you to check email if you have received a reply to the support ticket.

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