BigLou Posted July 2, 2019 ID:1320031 Share Posted July 2, 2019 I have a very similar problem. The issue is being reported on one of the Microsoft Edge program modules. I cannot delete the module and Edge repair does not fix the problem. Please advise a fix for this. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 2, 2019 ID:1320093 Share Posted July 2, 2019 Hi, @BigLou My name is Maurice. I will be helping and guiding you, going forward on this case. We need to get information from this machine in order to have the proper detail to help you forward. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.615.exe to run the report You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Thank you. Link to post Share on other sites More sharing options...
ZoeyS Posted July 3, 2019 ID:1320272 Share Posted July 3, 2019 Hey BigLou! I work for Ad Lightning, the company that got flagged here. We reached out to Malwarebytes and they confirmed our flag was a mistake, and they fixed it. Unfortunately, until folks update their software, our URL will still be flagged. We actually work to fight malware and bad ads. Our clients use us to stop those annoying "You've won an Amazon gift card!" redirects, and other malware stuffing. I'm guessing you're right, one of the custom servers you work with might have had an ad from a client of ours, so our script ran in Steam, and Malwarebytes flagged it and blamed Steam. Here's an article about us from GeekWire if you want to know we're legit! Definitely don't delete your Steam web helper! You want that haha (I play TF2 as well ) Here's what Malwarebytes told us folks need to do in order to stop that flag: Quote If the customers are using our cloud program, cloud.malwarebytes.com, they will need to log in, then disable web protection on the policy that their endpoints are on, wait a few minutes, then re-enable web protection. If they are using our business on-premise or our home consumer version then those should take effect automatically after obtaining updates. Hope this helps! If you have any questions, feel free to email us! Thanks, Zoey Link to post Share on other sites More sharing options...
ZoeyS Posted July 3, 2019 ID:1320273 Share Posted July 3, 2019 Sorry, I copied my post from elsewhere, a lot of folks are having this flag. We're sorry you're dealing with it! But it just means you visited a client's site on Microsoft Edge and they were trying to help by using our script. Happy to answer any questions. I hope the details about how to update fix the issue! Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 3, 2019 ID:1320294 Share Posted July 3, 2019 @BigLou Please be sure that your Malwarebytes for Windows program is all up to date. Start Malwarebytes. Then on the Dashboard screen, look to the right-side frame, scroll down to the section "System". Click on blue-color "Current" Be sure that the program is fully up to date. Close the window. See if the block notices go away. Sincerely, Maurice Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 5, 2019 ID:1320573 Share Posted July 5, 2019 @BigLou Did you do the Update check in Malwarebytes ? Has the block notice gone away ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 6, 2019 ID:1320936 Share Posted July 6, 2019 I presume that your program is all up t date with definitions. I have not heard back from you. So I have to presume all is ok now. I will have this case marked for Closure. All the best to you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 8, 2019 Root Admin ID:1321510 Share Posted July 8, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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