Windows 7 Crashed by Marlware Attack

[Veronica04]

At Clipping Mask Asia production house there were some old windows computer which were running windows seven for years without any issue. Though Microsoft has stopped this version of windows we did not upgrade the system as we thought that the hardware of those particular computers were too weak to run windows 10.

Unfortunately, all six PC of that version have been affected severely on the last week. Many of the apps are not working and not even opening. We can not even preview the images with windows application. Adobe Photoshop and Adobe Illustrator is not even working. Since all the PC have been affected at a time we strongly believe that it is a malware attack.

We tried to recover the windows to the previous version but the recover is not working as well. Then tried to install fresh windows but it is not taking the installation. We are a bit worried if it is the end of the lives of those friends at our production house.

If anyone can provide a suggestion to get the issue fixed we would be grateful.  

 

 

Edited June 22, 2019 by AdvancedSetup
Removed live hyperlink

[AdvancedSetup]

Hello @Veronica04 and

Let me get some logs so that we can see what might be going on.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Thanks

Ron

 

[Veronica04]

Hello Ron,

 

Thanks for the advice. 

We will try the method and let you know the logs if that does not work.

Thanks in advance.

Veronica

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks