adware.mailru.batbitrst keeps reappearing.

[mechaplatypus]

A few days ago I made the mistake of trying to pirate some audio samples and ended up getting a nice little salad of assorted Russian malware. All has been removed through malwarebytes except for one, adware.mailru.batbitrst. Everytime I remove it, it pops up again on the next scan. Initially the program automatically blocked me from accessing malwarebytes.com and other helpful sites, but changing to the google public dns fixed this part. Now all it does is automatically change my homepage to Mail.ru and slightly slows done my computer, but I still would feel better being rid of it. Steps taken so far:

Traditional malwarebytes scan

malwarebytes adware scan

unhackme scan

google chrome cleanup

 

any help is appreciated

 

[Maurice Naggar]

Hi, 

My name is Maurice.  I will be helping and guiding you on this case.

I will be helping and guiding you, going forward.
IF this machine runs on Windows XP, please stop and tell me about that.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.4.0.615.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

 

Thank you.

 

[mechaplatypus]

right here.

mbst-grab-results.zip

[Maurice Naggar]

Thanks for the report.   There are website block notices.  The pc is being protected by the website protection ( while the program is in Trial mode).

We are going to do a few procedures here.  Just keep going down the list.

[ 1 ]

I need you to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

[ 2 ]

Lets do a special custom fix.  This will remove "mail.ru" from the Start / home page setting in Chrome.  Later on, you can set your own choice.

I am sending a   custom Fix script which is going to be used by the FRSTENGLISH tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE AS and save it directly ( as is) in the Downloads folder 

The tool named FRSTENGLISH is already on the Downloads folder.

Start the Windows Explorer and then, open the Downloads folder.


Double click FRSTENGLISH to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
Click the Fix button just once, and wait.

 

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. Some machines take longer than others.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

[ 3 ]

Run a scan with Malwarebytes.
Start Malwarebytes from the Start menu.

Click Settings. Then click the Protection tab.
Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON
Click it to get it ON

Click the SCAN button.
Select a Threat Scan ( which should be the default).

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

Then click on Quarantine selected.

 

Be sure all items were removed. Then too, Repeat the scan one more time. It does not take long.

and again, be sure all detected items are removed.

Let it remove what it has detected.

[ 4 ]

I would suggest to download, Save, and then run Malwarebytes ADWCLEANER.

Please close CHROME  and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner.

 

Please download the current release for Malwarebytes AdwCleaner from here:
https://downloads.malwarebytes.com/file/adwcleaner

 

Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it.

At the prompt for license agreement, review and then click on I agree.

 

You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).

Then click on Dashboard button.

Click the blue button "Scan Now".

 

allow it a few minutes to finish the Scan.

 

You should then see a screen showing "Scan results".

Review what is listed. If something is listed that you know for sure is safe, then for that line, click the check-box on the left so that it is un-checked.

(NOTE, clicking the small right pointed little arrow, will cause the screen to refresh & show all line items . )

 

When ready, click on the button "Clean and repair".

If prompted to restart then click on "Clean & Restart Now".

 

When You see screen with "Your cleanup is complete", click on the View Log file button.

It should then show as a open window in your text editor ( normally Notepad).

Do a File >> Save As, given it a unique name and Save to your Desktop or some other permanent folder.

 

Kindly provide a copy of that run report. Attach it with reply.    Also attach the FIXLOG.txt   from the earlier task.

 

When done with Adwcleaner, click the X button to Exit out.

Thank you.

 

fixlist.txt

[mechaplatypus]

That FRST ENGLISH script seemed to do the trick! adware cleaner wasn't needed. Thanks a million.

Fixlog.txt

[Maurice Naggar]

Thanks for the Fixlog.   OK.   You have the other 2 tips:  Malwarebytes scan & Adwcleaner.

If you need other help at this time, let me know.

.

Look at the following Blog article & turn off push notifications for Chrome, Firefox, Edge, Opera
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

.

I would suggest to  install the Malwarebytes beta Chrome extension,  It will help protect your Chrome from adware & from dodgy websites.

Open this link in your Chrome browser: https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

Then proceed with the setup.

.

If you need other help at this time, let me know.  I am glad to have helped you.  I will mark this case for Closure.

My best to you.

 

[AdvancedSetup]

Glad we could help.

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Thanks