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Licença do Malwarebytes(Malwarebytes License

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***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Olá e bem-vindo a bordo do fórum Malwarebytes.
Eu entendo que você tem algum problema sobre a licença.
O que está tentando fazer?

E muito mais importante.... Qual é a mensagem exata exibida pelo Malwarebytes sobre a licença?

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Obrigado por executar a ferramenta de suporte.

Os relatórios mostram que sua máquina não é bem-sucedida na tentativa de se comunicar com o sistema Malwarebytes.
Aqui está a primeira edição.   O arquivo hosts nesta máquina está bloqueando as tentativas.
Blocos de arquivos hosts
Dados do host: serius.mwbsys.com
Dados do host: keystone.mwbsys.com

Esses 2 entroes têm que ser removidos do arquivo hosts do Windows.

A Microsoft tem um artigo que explica como redefinir os hosts para o padrão


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Parece que Allisonoc usou uma versão hackeada do programa ... Com o domínio serius que nem existe. E depois reclamar aqui que não funciona mais. Irônico...

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