MakiNavaja Posted February 1, 2019 ID:1296131 Share Posted February 1, 2019 Hi, Im new to w7. I come from Linux but I had to change to win7 because my son likes to have it. Since few days when I switch the PC it showed only the backgrownd picture. Not a single explorer element. In sec mode I delited the cover picture. It is showing blue screen. Mouspointer intact. When i right click i can attach gadjets, make new applicaton. But when i try to open something it does it in the backgrownd ( i see this because when I open later in security mode i see for instance that firefox was opening the pages i tried to open) Im very unfamiliar with windows. Please help my 11 ears old son to have a clen pc Im very grateful ! Thank you! here are some tests Addition.txt FRST.txt nativelog.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 1, 2019 Staff ID:1296132 Share Posted February 1, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
MakiNavaja Posted February 1, 2019 Author ID:1296134 Share Posted February 1, 2019 Please be aware that Im haveing the german version of Malware. So it is a bit difficult to follow the steps shown in the Site Im waiting for a new log now until than here is this one: malwarescan.txt Link to post Share on other sites More sharing options...
MakiNavaja Posted February 1, 2019 Author ID:1296135 Share Posted February 1, 2019 Hello again The inerface in germany is completly other, but may be this can help: malwarescan2.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7, 2019 Root Admin ID:1302546 Share Posted March 7, 2019 Hello @MakiNavaja I'm sorry for the late reply. Noticed no one had replied to you. Do you still need help with this? Thanks Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 16, 2019 Root Admin ID:1303970 Share Posted March 16, 2019 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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