Not able to turn on "Malware Protection"

[jray9242]

Been a problem for some time now and there doesn't seem to be an answer yet for my problem. Hope these files will be helpful.

I can't seem to turn on Malware Protection.

Thank you for the help.

 

mbst-grab-results.zip

FRST.txt

Addition.txt

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Turn ON your Firewall Windows.
https://support.microsoft.com/en-us/instantanswers/c9955ad9-1239-4cb2-988c-982f851617ed/turn-windows-firewall-on-or-off
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

I can't seem to turn on Malware Protection

I suspect that AVG is the cause.
Execute the instructions on this page.
https://support.malwarebytes.com/docs/DOC-1123

Restart the computer normally when done.

Let me know if the problem persists.

fixlist.txt

[jray9242]

I ran this program and it said that the Fixlog.txt couldn't be found. I checked the same directory where the other files are located and there is nothing there?

Am I doing something wrong?

[nasdaq]

Hi,

Did you place the Fixlist.txt in the folder in bold and run the Farbar Fix?
Running from C:\Users\Jim\Downloads\Hardware Software

If the problem persists, please Move the Farbar program and the Fixlist.txt to your Desktop and run it from there.

How is the computer running?

[jray9242]

Here is a dumb question. How is the FixList.txt created? I did the scan and it created two files but not a fixlist.txt file.

[nasdaq]

The fix will create a file named FIXLOG.TXT

Can you post the details?

If not post the files that you said was created.

I will look at them.

 

[jray9242]

Hope this is what you needed and thank you.

Addition.txt FRST.txt

[nasdaq]

Hi,

No I'm looking for the Fixlog.txt

Refer to post No. 2.

Did you download the fixlist.txt that is attached?

If not do it and place the file in the folder in bold.

C:\Users\Jim\Downloads\Hardware Software

Then run the Farbar program and click the fix button.

The Fixlog.txt will be created. Post it.

 

 

 

[jray9242]

What a moron I am. I didn't see the download. Running it now and thank you.

 

[jray9242]

NasDaq,

Thank you for the help. It seems to be working now. One last question. How did you create the Fixlogtxt? Is this something I can create next time?

Thank you again for the help.

Jim

[nasdaq]

Hi,

I created a Fixlist.txt to remove all unnecessary entries.

When you execute the Fix then a FIXLOG.txt is generated by the program.

You would need to be trained as an helper to understand the process.

If you want to learn and help others apply to this Boot Camp.

 http://www.spywareinfoforum.com/topic/34-the-boot-camp-here-anti-malware-training/

 

 

[jray9242]

Thank you Nasdaq. I will do just that. One thing is that the program never created the Fixlog.txt file, but with you help you did.

 

Thank you again!

 

Jim

[AdvancedSetup]

Glad we could help.

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