stevenewbie Posted September 8, 2009 ID:122679 Share Posted September 8, 2009 First time through this worked great, thanks.Then on second (and subsequent) attempt(s) the scan starts working but just cuts out after a couple of seconds. I've tried redownloading but same thing happens.What am I doing wrong please? Link to post Share on other sites More sharing options...
noknojon Posted September 8, 2009 ID:122706 Share Posted September 8, 2009 First time through this worked great, thanks.Then on second (and subsequent) attempt(s) the scan starts working but just cuts out after a couple of seconds. I've tried redownloading but same thing happens.What am I doing wrong please?Did you find any infections on the first scan ?? Link to post Share on other sites More sharing options...
stevenewbie Posted September 8, 2009 Author ID:122720 Share Posted September 8, 2009 Did you find any infections on the first scan ??Yes I did and I'm pretty sure I followed the option to remove them. Link to post Share on other sites More sharing options...
srtools1980y Posted September 8, 2009 ID:122721 Share Posted September 8, 2009 My little brain says you to:Delete temp files.Clear browser cache.Do a full scan with your a/v prog.After you do these, experts here will guide you to resolve the problem. Link to post Share on other sites More sharing options...
srtools1980y Posted September 8, 2009 ID:122723 Share Posted September 8, 2009 Look here:This may help you-http://www.malwarebytes.org/forums/index.php?showtopic=23613 Link to post Share on other sites More sharing options...
noknojon Posted September 8, 2009 ID:122726 Share Posted September 8, 2009 Yes I did and I'm pretty sure I followed the option to remove them.Do you also run SUPERantispyware - If so run this as well -If not then download it and and run a quick scan - Link to post Share on other sites More sharing options...
noknojon Posted September 8, 2009 ID:122729 Share Posted September 8, 2009 If you do not want to download S A S then uninstall Malwarebytes fully and try to reinstall it - Link to post Share on other sites More sharing options...
stevenewbie Posted September 8, 2009 Author ID:122776 Share Posted September 8, 2009 If you do not want to download S A S then uninstall Malwarebytes fully and try to reinstall it -Thanks, both noknojon and srtools1980vI tried fully uninstalling and then reinstalling as per instructions on an earlier post (23613), also emptying browser cache.It did the same thing again, running but cutting out after a few seconds.Subsequent tries return the message, even when I run it from the program files folder: "Windows can not access the specified device, path or file. You may not have the appropriate permissions to access."Help! Any more suggestions? Link to post Share on other sites More sharing options...
swagger Posted September 8, 2009 ID:122783 Share Posted September 8, 2009 @stevenewbie,At this point, I would suggest taking a look at this thread: I'm infected - What do I do now?, Please follow these instructions to clean your system Link to post Share on other sites More sharing options...
stevenewbie Posted September 8, 2009 Author ID:122792 Share Posted September 8, 2009 @stevenewbie,At this point, I would suggest taking a look at this thread: I'm infected - What do I do now?, Please follow these instructions to clean your systemThanks.I looked at the thread. I can download MBAM but trying to run it generates the same error message already mentioned: "Windows can not access the specified device, path or file. You may not have the appropriate permissions to access."I downloaded Trend Micro HijackThis. First time it ran and generated a logfile which disappeared from the screen after a couple of seconds (before I could copy it). Second time I try to run it I get the same error message as above: "Windows can not access the specified device, path or file. You may not have the appropriate permissions to access."Any help gratefully receivedSteve Link to post Share on other sites More sharing options...
swagger Posted September 8, 2009 ID:122797 Share Posted September 8, 2009 @stevenewbieTowards the bottom of that thread it says:NOTE: If Malwarebytes won't run or HijackThis won't run please still create a new post in the Malware Removal - HijackThis Logs forum and explain what happensSo if you are having problems running MBAM and HJT, just start a new thread in that section of the forum and explain your situation and what's happening. Also,you might be able to find your log in the HiJackThis! folder if it was created. The log might be found in C:\Program Files\Trend Micro\HijackThis or something similar depending on what folder you installed it to. It will be named 'hijackthis.log'. Link to post Share on other sites More sharing options...
stevenewbie Posted September 8, 2009 Author ID:122802 Share Posted September 8, 2009 @stevenewbieTowards the bottom of that thread it says:So if you are having problems running MBAM and HJT, just start a new thread in that section of the forum and explain your situation and what's happening. Also,you might be able to find your log in the HiJackThis! folder if it was created. The log might be found in C:\Program Files\Trend Micro\HijackThis or something similar depending on what folder you installed it to. It will be named 'hijackthis.log'.Thanks SwaggerThe log is not in that folder, nor does Search find it anywhere else on the machine!I'll start a new thread as you suggest.Oh god!Steve Link to post Share on other sites More sharing options...
swagger Posted September 8, 2009 ID:122812 Share Posted September 8, 2009 No problem, I hope they get you squared away Link to post Share on other sites More sharing options...
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