hopper15 Posted November 15, 2018 ID:1281133 Share Posted November 15, 2018 Every time I open MWB I'm getting an error there is no disk in the drive, please insert a disk into drive D. Any help would be apprenticed mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 15, 2018 Staff ID:1281134 Share Posted November 15, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281135 Share Posted November 15, 2018 Also I've tried a repair and a clean install neither have fixed the issue. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281163 Share Posted November 15, 2018 Hello @hopper15 Please follow the directions above to Gather Logs and post back that log so that someone can review what's going on to assist you. Thanks Ron Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281172 Share Posted November 15, 2018 31 minutes ago, AdvancedSetup said: Hello @hopper15 Please follow the directions above to Gather Logs and post back that log so that someone can review what's going on to assist you. Thanks Ron The mbst-grab-results.zip logs are below the screenshot. But I will post the log from the repair as well. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281174 Share Posted November 15, 2018 Oh, I apologize. I missed the link to the logs. Let me download and review Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281175 Share Posted November 15, 2018 While I'm reading your logs can you please upload the following file. C:\Windows\Minidump\111418-9593-01.dmp You will need to zip it up first please. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281179 Share Posted November 15, 2018 Please review the following topic and follow the directions listed and let me know if that corrects the issue or not. https://www.bleepingcomputer.com/forums/t/499908/how-to-fix-windows-no-disk-error/ Thanks, Ron Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281181 Share Posted November 15, 2018 17 minutes ago, AdvancedSetup said: While I'm reading your logs can you please upload the following file. C:\Windows\Minidump\111418-9593-01.dmp You will need to zip it up first please. Thanks Unfortunately it's gone because I used CCleaner. But the BSOD was caused from a dual band adapter I unsuccessfully tried to install today. Today I had a new hard drive placed into my desktop and win 8.1 reinstalled. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281182 Share Posted November 15, 2018 Okay, please see my post above and try it out Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281183 Share Posted November 15, 2018 11 minutes ago, AdvancedSetup said: Please review the following topic and follow the directions listed and let me know if that corrects the issue or not. https://www.bleepingcomputer.com/forums/t/499908/how-to-fix-windows-no-disk-error/ Thanks, Ron Just curious is this just a workaround? Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted November 15, 2018 Root Admin Solution ID:1281185 Share Posted November 15, 2018 Yes, it is one of the possible workarounds. Please see the following topic for other potential causes. I'm guessing that maybe you had another drive in the system before as D https://www.partitionwizard.com/partitionmanager/there-is-no-disk-in-the-drive.html Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281227 Share Posted November 15, 2018 3 hours ago, AdvancedSetup said: Please review the following topic and follow the directions listed and let me know if that corrects the issue or not. https://www.bleepingcomputer.com/forums/t/499908/how-to-fix-windows-no-disk-error/ Thanks, Ron This corrected the issue. Link to post Share on other sites More sharing options...
hopper15 Posted November 15, 2018 Author ID:1281228 Share Posted November 15, 2018 Thank you sir. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281306 Share Posted November 15, 2018 Great, glad that was able to resolve your issue. Take care and have a great weekend Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 15, 2018 Root Admin ID:1281307 Share Posted November 15, 2018 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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