Real Time Protection turned off randomly

[kkgtyf]

Hello.  I have three PC's running malwarebytes premium.  On all three this past week, real time protection turned off randomly, and then when I clicked to turn back on, the program had to restart itself.  Just odd it happened on all three devices and want to make sure nothing malicious is going on.

 

So far I have not been able to reproduce the issue, other than the fact that it happened on all three computers in the same week.  Shortly after turning each one I might add, within 5 minutes of logging in.  I have attached logs.

mbst-grab-results.zip

[Malwarebytes]

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[exile360]

Greetings,

I don't see anything obvious in your logs, however it is possible that a Windows Update or an update to some other program on your systems may have caused Malwarebytes to turn off/restart for some reason (especially if one of the Windows core components was updated that Malwarebytes relies on as a dependency for its protection functions etc.).

That said, please keep an eye on it and if you observe any further anomalous behaviors please let us know and we'll dig deeper to see if we can find the cause.

Also, if the issue does persist then a clean reinstall might help.  I don't believe it's necessary at this point, however if you do have further trouble then it's worth a shot to see if it resolves it.  Instructions on doing so can be found below:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here