Unable to connect the service malwarebytes .. #metoo

[Kpatton]

Hi,

I already ran the diagnostics. Please see attached.

 

Thanks in advance

FRST.txt

Addition.txt

mb-check-results.zip

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon or the 3 vertical dots located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset and clean up" > "Restore settings to their original defaults"
 
Restart Chrome.
<<<>>>

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

[Kpatton]

Thanks for your help!

Please see attached.Fixlog.txt

[Kpatton]

Still getting "Unable connect to service" error

[nasdaq]

Hi,

Go for a clean install of Malwarebytes, see if that helps...

Totally Remove Malwarebytes from your system:

Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice.

Close all open applications
Double-click and run mb-clean.exe
A prompt with an option to clean up the system will appear:

Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended)
No - will exit the utility

Once the cleanup process is completed, a prompt will appear:

Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended)
No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended)

We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

Upon reboot, a prompt will appear:

Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended)
No - will exit the utility and the cleanup process is complete...

Does clear the issue..?
<<<>>>

[Kpatton]

Thanks that worked!

[nasdaq]

Glad we could help.

[AdvancedSetup]

Glad we could help.

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Thanks