Query123 Posted November 1, 2018 ID:1278782 Share Posted November 1, 2018 My Premium trial was about to end when there was a notifcation that Web Protection has turned off. I followed instruction on the forum and I have attached the required mb-check zip file. Please tell me how to continue so that I can upgrade. Thanks mb-check-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2018 Root Admin ID:1278851 Share Posted November 1, 2018 Hello @Query123 and Looks like the log file you attached got corrupted during the upload. Let me have you try the following and see if that corrects the issue or not. Please download the Malwarebytes Support Tool and use it to repair Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next Click the Start Repair button and follow the onscreen instructions. Then let me know if you're still having issues with Malwarebytes. Thank you Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 7, 2018 Root Admin ID:1285450 Share Posted December 7, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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