Infected? Or just needing some TLC?

[bfleming808]

Hello all,

Hopefully, someone can help me.  Over the last few months, I have noticed that my computer has been getting more and more sluggish.  It was used mainly for school and I have added a few games since graduation but nothing that should be causing this level of slowness.  I have run malware and virus scans, both of them coming up negative and have gone through and done what basic troubleshooting I know of to no avail.  The computer still runs slow and within the last month, I have started to experience crashes.

I was able to get help here previously so hopefully, you guys can help me out again.  Really appreciate it

-Brandon 

[nasdaq]

2 hours ago, bfleming808 said:

Quote

 

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

[bfleming808]

Hello NASDAQ,

Thanks for the quick reply.  I have attached the requested logs here.  

Addition.txt

FRST.txt

[nasdaq]

Hi,

Nothing suspicious was found in your logs.

Let reset some settings.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

If the problem persists execute these tools.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

rkill.exe
rkill.com
rkill.scr

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested on another computer and then transfer them to the desktop of the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

When completed it will create a log. Please post the content on your next reply.
===

--RogueKiller--

• Download & SAVE to your Desktop Download RogueKiller
• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista or above, right-click the program file and select "Run as Administrator"
• Accept the user agreements.
• Execute the scan and wait until it has finished.
• If a Windows opens to explain what [PUM's] are, read about it.
• Click the RoguKiller icon on your taksbar to return to the report.
• Click open the Report
• Click Export TXT button
• Save the file as ReportRogue.txt
• Click the Remove button to delete the items in RED  
• Click Finish and close the program.
• Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.
  

=======

Let me know if the problem persists.

fixlist.txt

[bfleming808]

Thanks NASDAQ,

Heres the fix log.  Overall startup of the computer seemed faster than normal but it still took a while for chrome to come up and do anything.  Not sure if that info is useful.

Fixlog.txt

[nasdaq]

Hi

Your copy of Chrome may have been compromised

Remove Chrome from your Computer and reinstall a fresh copy later.

Before you remove Chrome Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks

If you sync you account you must remove it before you save your bookmarks etc...
Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ...
https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/

Clear your Chrome cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Re-install Chrome and the Bookmarks.
<<<>>>

How is it now?

[bfleming808]

I have gone through the steps and reinstalled chrome but it still runs a bit sluggish particularly on startup.  Rebooted after reinstallation and getting the browser window to open was relatively fast however chrome was unresponssive for about a minute before I could do anything.  Also noticed that my start menu and file explorer are running slow after reboot.

Could this just be an issue related to system resources?

[nasdaq]

Hi,

See if this is what you need to get it going faster.

https://appuals.com/file-explorer-on-windows-10-slow/

 

[AdvancedSetup]

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