Wiking Posted August 26, 2018 ID:1265666 Share Posted August 26, 2018 Hi, I made a bad call and got what I deserved. Now I need help tog get rid of all the viruses. I read som of the other threds on the subject so I have some files attached. Can you help me? ? AdwCleaner[C01].txt FRST.txt malwaewbytes.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted August 28, 2018 ID:1266027 Share Posted August 28, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === ATTENTION: System Restore is disabled Turn System Restore ON for Drives in Windows 10 - Immediately.http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please let me know of any remaining issues. fixlist.txt Link to post Share on other sites More sharing options...
Wiking Posted August 28, 2018 Author ID:1266080 Share Posted August 28, 2018 I enabled the disc restore option on my system disc. I downloaded the fix text file and ran it. When the computer rebooted I got a blue screen. And now it won't start. I get to the screen I attached as a picture. What do I do now? Link to post Share on other sites More sharing options...
nasdaq Posted August 29, 2018 ID:1266243 Share Posted August 29, 2018 Hi, If none of the options work then power down the computer. Wait one minute. Restart the computer normally. How is it now? Link to post Share on other sites More sharing options...
Wiking Posted August 29, 2018 Author ID:1266272 Share Posted August 29, 2018 I had to restore Windows. But now can start it again. I attached the fixlog. Fixlog.txt Link to post Share on other sites More sharing options...
Wiking Posted August 29, 2018 Author ID:1266276 Share Posted August 29, 2018 I hade to turn System restore back on, and off course all programs and apps are gone which includes malwaewbytes. Link to post Share on other sites More sharing options...
nasdaq Posted August 29, 2018 ID:1266309 Share Posted August 29, 2018 Hi, I enabled the disc restore option on my system disc. I downloaded the fix text file and ran it. When the computer rebooted I got a blue screen. Were you not able to just Turn System Restore ON? What I suggested. ATTENTION: System Restore is disabled Turn System Restore ON for Drives in Windows 10 - Immediately.http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html === Link to post Share on other sites More sharing options...
Wiking Posted August 29, 2018 Author ID:1266318 Share Posted August 29, 2018 I did turn it on before I did the fixlist thing, but i didn't find an option to restore from any previous point at the blue screen. Do we have to start all over again now? ? Link to post Share on other sites More sharing options...
nasdaq Posted August 30, 2018 ID:1266448 Share Posted August 30, 2018 Yes, If you can run the Farbar program and post a fresh FRST.TXT log for my review. Link to post Share on other sites More sharing options...
Wiking Posted August 30, 2018 Author ID:1266486 Share Posted August 30, 2018 Sorry for all the extra work ? New files are attached. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted August 30, 2018 ID:1266503 Share Posted August 30, 2018 Hi, Your logs are clean. How is the computer running now? Link to post Share on other sites More sharing options...
Wiking Posted August 30, 2018 Author ID:1266509 Share Posted August 30, 2018 I was gaming for an hour last night and didn't notis anything. But I still have the process "Runtime Broker" which makes me suspicious (Even though I have no clue what it does) see file. I had an external drive pluged in when i got the virus and I used a USBstick to reinstall windows before I came here to ask for help. Is there any way to save them? I expect the computor will go berserk if I connect them. Link to post Share on other sites More sharing options...
nasdaq Posted August 31, 2018 ID:1266676 Share Posted August 31, 2018 Hi, Unless Runtime Broker is slowing down your computer leave it alone.https://support.microsoft.com/en-ca/help/4027837/windows-10-runtime-broker-is-using-too-much-memory As far as I can see it's running well. === I had an external drive pluged in when i got the virus and I used a USBstick to reinstall windows before I came here to ask for help. Is there any way to save them? I expect the computor will go berserk if I connect them. You expect to have problems if you connect them. We will not know until you do. If you do use them and get problems with this computer then run the Farbar program and post a fresh FRST.TXt log for my review. You always have a restore point to restore the system. The Farbar fix created one. Link to post Share on other sites More sharing options...
Wiking Posted September 2, 2018 Author ID:1267185 Share Posted September 2, 2018 Sorry for the late reply. The computor seems to be ok now. I did, however, manage to infect my wifes computor before I came to you for help. (don't ask - it was really stupid). should I make a new thred for the other computor? Can I hae the drives connected to that computor to clean them all at the same time? I'm really thankfull for all the help you are giving me. Link to post Share on other sites More sharing options...
nasdaq Posted September 3, 2018 ID:1267319 Share Posted September 3, 2018 Hi, The computor seems to be ok now. I did, however, manage to infect my wifes computor before I came to you for help. (don't ask - it was really stupid). should I make a new thred for the other computor? Can I hae the drives connected to that computor to clean them all at the same time? You will have to strart a new topic with your wife's computer. The problem may not be the same. When done post the URL here I will expedite the matter. As for the other external drives let see what we are dealing with before connecting the external drive. p.s. On your computer which is clean, I would mount one of the external drive and scan the drive with Windows defender. The run the Farbar program on the drive and post a FRST log for my review. Link to post Share on other sites More sharing options...
Wiking Posted September 7, 2018 Author ID:1268165 Share Posted September 7, 2018 I made a new thread: https://forums.malwarebytes.com/topic/236353-ksm-connection-broker/ I will connect one of the drives tonight and post the frst log. Link to post Share on other sites More sharing options...
Wiking Posted September 7, 2018 Author ID:1268280 Share Posted September 7, 2018 Windows defender didn't find anything. here are the logs from FRST. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted September 8, 2018 ID:1268392 Share Posted September 8, 2018 Hi, Your logs are clean but your System Restore is disabled. Did you run the Farbar program with the external drive(s) mounted to this computer? Link to post Share on other sites More sharing options...
Wiking Posted September 8, 2018 Author ID:1268399 Share Posted September 8, 2018 System Restore is now enabled again and I manually created a restore point (for all my drives). the drive was mounted. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 20, 2018 Root Admin ID:1270466 Share Posted September 20, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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