Windows Process Manager 32 bit

[BilboSwaggeens]

I seem to have the Windows Process Manager virus that I have seen a lot of people have here. I've included the first log files I should need to get started, any help removing this virus would be much appreciated.

The folders I have found that appear to be infected are:

C:\Users\Bilbo Swaggins\AppData\Local\scmzrth

C:\Users\Bilbo Swaggins\AppData\Local\ushlvam

C:\Users\Bilbo Swaggins\AppData\Local\wibunvh

Addition.txt

FRST.txt

[nasdaq]

I have identified a bad SmartService infection.

You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have this accessible.

I need to know first if you can enable the Recovery Environment.
It will be needed to remove this infection.

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::

On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.
<<<>>>
 

[BilboSwaggeens]

I do have a sizeable USB drive and a laptop I can use with it. I've attached the log below.

Fixlog.txt

[nasdaq]

Hi,

Lets proceed:

Read all the instructions before proceeding.
Take your time and all should be well.

Preparing the USB Flash Drive

Boot up your spare PC:
Plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate.

Next,

On that same PC download the right version of Farbar program for your system to Desktop or the Flash drive.
64-bit or 32 bit version. Select the one you need.
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

If the files were saved on the Desktopl Move the executable (FRST.exe or FRST64.exe) to your USB Flash Drive 
 

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64

Do not plug Flash Drive into sick PC until booted to Recovery Environment.

Boot the compromised PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

Select in this order
"Troubleshoot" > "Advance Options" > "Command Prompt"

Once in the command prompt

Plug your USB Flash Drive in the infected computer

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Scan button and wait for the scan to complete
A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

p.s.
If at any time you need additional information please ask before proceeding.

Wait for further instructions.
 

[BilboSwaggeens]

Done, I've attached the file.

FRST.txt

[nasdaq]

Hi,

Can you please execute Malwarebytes and delete all items that will be reported.

Post the log so I can see what was removed.

There are a lot of bad entries in our FRST.TXt log.

I will give you a fix tomorrow morning.

[BilboSwaggeens]

I ran a Malwarebytes scan, it didn't find anything.

Malwarebytes Scan.txt

[nasdaq]

HI,

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10 - Immediately.
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Let me know of any issues?

fixlist.txt

Edited August 13, 2018 by nasdaq

[BilboSwaggeens]

I turned on system restore for my drives, I didn't even know it was off haha

Fixlog.txt

[nasdaq]

Hi,

Looking good.

If these .link files are still there delete the them.
C:\Users\Bilbo Swaggins\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Google Chrome\?hr?m? ??p L?uncher.lnk
C:\Users\Bilbo Swaggins\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\Vys?r.lnk
C:\Users\Bilbo Swaggins\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\?hr?m? Rem?t? Deskto?.lnk
C:\Users\Bilbo Swaggins\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\G??gl? Chr?me.lnk
===

How is the computer running?

[BilboSwaggeens]

Those files are gone now, and my computer is running perfectly thanks to you. I can't thank you enough, this is the first PC issue I haven't been able to deal with on my own, so I REALLY appreciate your help!

[nasdaq]

Glad we could help.

[AdvancedSetup]

Glad we could help.

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Thanks