rlee_la Posted July 31, 2018 ID:1260293 Share Posted July 31, 2018 I'm thankful that I haven't had any problems since December 2015. A couple weeks ago, someone hacked into my eBay account twice. I would like to confirm that there's no malware or spyware on my laptop. I do not have any Torrent software on my computer. If someone is available to help me confirm my computer is clean, I would really appreciate your help and goodwill. Thank you! Link to post Share on other sites More sharing options...
rlee_la Posted July 31, 2018 Author ID:1260323 Share Posted July 31, 2018 (edited) Here are my Malwarebytes scan log and the FRST and Addition logs. Thank you! FRST.txt Addition.txt Malwarebytes Scan log.txt Edited July 31, 2018 by rlee_la Link to post Share on other sites More sharing options...
rlee_la Posted August 1, 2018 Author ID:1260694 Share Posted August 1, 2018 I'm thankful that I haven't had any problems that have required me to post here since December 2015. A couple weeks ago, someone hacked into my eBay account twice. I would like to confirm that there's no malware or spyware on my laptop. I do not have any Torrent software on my computer. If someone is available to help me confirm my computer is clean, I would really appreciate your help and goodwill. Here are my Malwarebytes scan log and the FRST and Addition logs. Thank you! Addition.txt FRST.txt Malwarebytes Export Summary.txt Link to post Share on other sites More sharing options...
rlee_la Posted August 1, 2018 Author ID:1260695 Share Posted August 1, 2018 (edited) I re-posted a corrected version of this message and would like to either delete or archive this thread. But I can't see a command to do that. Thank you. Edited August 1, 2018 by rlee_la Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 1, 2018 Root Admin ID:1260735 Share Posted August 1, 2018 Hello @rlee_la I would suggest doing a clean up of your Google Chrome and then reboot and run the following again. Please follow the directions from this topic. Once that's done then reboot and run the following scans. Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
rlee_la Posted August 3, 2018 Author ID:1261228 Share Posted August 3, 2018 (edited) Quote Hi Ron, Thank you very much for your help. Attached please find the following logs: Malwarebytes Export Summary 8-2.txt AdwCleaner[C00].txt FRST 8-3.txt Addition 8-3.txt Edited August 3, 2018 by rlee_la Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 3, 2018 Root Admin ID:1261237 Share Posted August 3, 2018 Please restart the computer and then run both Malwarebytes and AdwCleaner one more time. This time both should come back clean. Let me know Link to post Share on other sites More sharing options...
rlee_la Posted August 11, 2018 Author ID:1262726 Share Posted August 11, 2018 Hi Ron, Sorry for the delay. I was out of town for a few days. Thank you. Attached please find the logs: Malwarebytes 8-10.txt AdwCleaner[C01] 8-10-18.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14, 2018 Root Admin ID:1263257 Share Posted August 14, 2018 That looks pretty good. Let's run a Kaspersky AV scan. Please download and run the following Kaspersky antivirus scanner to remove any found threats Kaspersky Virus Removal Tool Let me know if it finds anything or not. Ron Link to post Share on other sites More sharing options...
rlee_la Posted August 14, 2018 Author ID:1263264 Share Posted August 14, 2018 Hi Ron, No threats found by Kaspersky. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14, 2018 Root Admin ID:1263423 Share Posted August 14, 2018 Great, At this time there are no more signs of an infection on your system.However if you are still seeing any signs of an infection please let me know. Let's go ahead and remove the tools and logs we've used during this process. Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time. They are often updated daily so if you went to use them again in the future they would be outdated anyways. If there are any other leftover Folders, Files, Logs then you can delete them Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete) IE: C:\FRST folder, FRST -OlderVersion folder,....AdwCleaner > just run the program and click uninstall from the menus. As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers How do I disable Java in my web browser? - Disable Java A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data. Nothing is 100% bulletproof but with a little bit of education, you can certainly swing things in your favor. How Malware Spreads - How did I get infected Best Practices for Safe Computing - Prevention of Malware Infection Avoiding those unwanted free applications A close look at how Oracle installs deceptive software with Java updates IAC / Ask.com toolbars Malwarebytes Unpacked Blog If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection. Thank you and take care Ron Link to post Share on other sites More sharing options...
rlee_la Posted August 17, 2018 Author ID:1263937 Share Posted August 17, 2018 Hi Ron, Thanks so much for your help. Can I buy you a drink or add to a tip jar? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 17, 2018 Root Admin ID:1263959 Share Posted August 17, 2018 Thank you for the kind offer @rlee_la but I'm good. Next time you're in Church drop a few in the collection for me or if you're on a site for Charity give to them. Many others in life so much more deserving and in need than I, but I do thank you for the kind offer. All the best and have a great weekend Ron Link to post Share on other sites More sharing options...
rlee_la Posted August 17, 2018 Author ID:1264043 Share Posted August 17, 2018 Hi Ron, I promise I will. I have my fave causes, namely environmental, hunger, or cancer research. Thanks again, Ron. Much appreciated. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 17, 2018 Root Admin ID:1264055 Share Posted August 17, 2018 Great, thanks again and take care. I'll go ahead and close your topic now. Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 17, 2018 Root Admin ID:1264057 Share Posted August 17, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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