kidcramer Posted July 11, 2018 ID:1256037 Share Posted July 11, 2018 Thanks in advance for the assistance. I am trying to clean "regardensy" malware off my machine and not having any luck. I read this thread...followed the instructions and it did not remove the malware. https://forums.malwarebytes.com/topic/231995-regardensymobi-virus/ Then I read this thread...followed the instructions and it did not remove the malware. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ I will follow up with a post that includes the log files from the three scanning tools. Link to post Share on other sites More sharing options...
kidcramer Posted July 11, 2018 Author ID:1256041 Share Posted July 11, 2018 ok here are the log files from the scanning tools FRST.txt Addition.txt AdwCleaner[S05].txt malwarebytes scan results.txt Link to post Share on other sites More sharing options...
nasdaq Posted July 13, 2018 ID:1256389 Share Posted July 13, 2018 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your logs are clean. I suspect that this infection is in one of your Shortcuts. Run the Farbar program. Unselect all the Check marks on the current setting. Check the box to create a Shortcut.txt log. Scan and post the log for my review. Link to post Share on other sites More sharing options...
kidcramer Posted July 13, 2018 Author ID:1256495 Share Posted July 13, 2018 thanks nasdaq here it isShortcut.txt Link to post Share on other sites More sharing options...
nasdaq Posted July 14, 2018 ID:1256569 Share Posted July 14, 2018 Hi, Nothing suspicious in your Shortcuts. Before we use the big gun see if this extension is from this an Enterprise policy issue. Possible ENTERPRISE POLICY issues. Read the instructions on this page if applicable.http://forums.anvisoft.com/viewtopic-51-8494-0.html Remove Installed by enterprise policy extension from Chrome. If you find one and cannot remove it let me know the ID NUMBER that you have found. p.s. Look at all your Extension. If you find one you did not installed delete it. If you did install one recentry that may be the culprit. <<<>>> If not found then Clear your cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en <<<>>> Restart the computer to reset the registry. === If the problem persists. Remove Chrome from your Computer and reinstall a fresh copy later. Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks If you nave resyc Chrome.If you sync you account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ...https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Should have already been done. Clear your Chrome cache and cookieshttps://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page.https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. ==== Is the problem solved? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 21, 2018 Root Admin ID:1257894 Share Posted July 21, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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