Created a ticket and very Upset with Robert

[abuela]

Ticket # 2353637, I had 3 seats

Long story.  My PC had 2 BSOD's over a week ago so a tech came over a few days later.  He fixed the PC and probably did not deactivate MB, but apparently used the second seat of MB and a week later the Avast program update borked my PC and could not get into the PC.  So the tech came back 4 days later and fixed it but apparently activated the 3rd seat.  All without my knowledge.  I have only ONE PC.    Prior to this debacle when I accessed MyMalwarebytes account there was only 1 seat showing.  The tech was here on June 18 and June 26.

The day after the tech left I looked at mymalwarebytes account and saw 3 seats being used while I only have 1 PC and prior to all of this there was always 1 seat showing as being used.  Therefore I assumed that the 3 seats showing on different days was wrong and deactivated the 2 oldest seats.   After that I opened a ticket and Robert and I have been writing back and forth but although I asked him several times to re-instate the 2 seats that I deleted (probably in error) he so far has not done it.   

I am a longtime MB customer and would like to have the 2 seats back as I have now only 1 seat remaining which is being used right now.  That leaves me with concern in case my PC will be borked again in the future.

I am a long time paid customer of MB.

Thanks for any help/intervention  you can give me.

 

 

 

 

Edited June 28, 2018 by abuela
added some info

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[Doctor9fan]

How many licenses have you purchased?
If one then you have one seat for use with one PC, the other two were probably mistakes - I’ve noticed the same after reinstalling MB, I end up with two seats under my account so remove one.

[abuela]

52 minutes ago, Doctor9fan said:

How many licenses have you purchased?
If one then you have one seat for use with one PC, the other two were probably mistakes - I’ve noticed the same after reinstalling MB, I end up with two seats under my account so remove one.

Some years ago there was an offer from Malwarebytes to purchase 3 seats for a certain amount and that is what I then purchased and of course billing occurs once yearly for those 3 seats.

Just got an answer back from Robert of Customer Support and says that I still have 3 seats.  So all is OK!!

 

Edited June 29, 2018 by abuela
clarify

[exile360]

Ah good, so he just reset the activation count for you so that the other seats weren't tied up from those previous installations.  Good, I'm glad to hear it  

If you do have any future trouble please don't hesitate to post here on the forums or to contact Malwarebytes Support and we'll do our best to get any issues sorted out for you.

Thanks