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Game freezes for 3/4 seconds!!


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since 2 days ago i noticed that suddenly, when i play games, they freeze for 3-4 seconds and this is frustrating.

i was about to mess up my computer in order to fix it since i had no clue on what was causing it, since i didn't change anything at all and all was working fine before.

fortunately i took a look here and i see other users like @greenbishop are having the same problem;

is mbam causing it? why so?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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You can also test disabling Ransomware Protection temporarily to see if that is the component causing the issue.  Before you start your game, right-click on the Malwarebytes tray icon and click Ransomware Protection: On to turn it off, and click Yes if prompted by User Account Control.  Once that's done, go ahead and run your game and see if you notice the lag or not.

Please let us know how it goes and also go ahead and provide the requested logs when they're ready.

Thanks

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