Jump to content

Malicious tab opened and I couldn't close it


Recommended Posts

While using surfing the web using Firefox a malicious tab opened that was playing an audio declaring my computer to be compromised and that it was uploading my banking records etc. and offering a phone number to call and such.  Killing the FF task in task manager was the only way to close Firefox, problem was that when I re-started Firefox the tab was still open doing it's thing.  The remedy was to disconnect my network cable from the router and then open Firefox...with the connection broken it offered to start a new session without opening the previous tabs. 

Isn't this the sort of thing Malwarebytes should stop?

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link
    welcome mbst.png
  • Click the Gather Logs button
    gatherlogs.png
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    _mb_attach.jpg.a0465aaafd6cae688aa38ab16

     

    After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post.

    _mb_follow.jpg.7868cc281f66ac22e919c2c48

    _mb_follow_options.jpg.dcb79fc10aa35beb0

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

1 hour ago, GC77063 said:

Isn't this the sort of thing Malwarebytes should stop?

If the URL is on the block list 

If you have it, post it here  >>  https://forums.malwarebytes.com/forum/155-newest-ip-or-url-threats/

 

 

Quote

 Killing the FF task in task manager was the only way to close Firefox, problem was that when I re-started Firefox the tab was still open doing it's thing.  

You sometimes have to clear browser surf history/cache

 

Link to post
Share on other sites

You should give the new Malwarebytes for Firefox beta a try.  It's designed to block sites like this based on their behavior, meaning even new ones (which pop up all the time making them hard to track sadly as it's a very popular scam) which aren't contained in any block lists will still be blocked.  It also blocks phishing sites, a lot of ads as well as many tracking servers to help protect your privacy while you surf.  There's also a version available for Chrome if you use that browser (or any other browser based on the same Chromium source code).

The plugin works hand-in-hand with the Web Protection in Malwarebytes 3, extending its capabilities beyond what it's currently capable of.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.