Web and Ransomware protection, Scan for Rootkits

[barsim]

Hello,

Those two turned off by themselfs, unable to turn them on again, no response!!

Any ideas?

Thanks

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[barsim]

Hello again,

Previously complained about the Web protection and Ransomware protection, Scan for Rootkits were turned off but unable to turn them back on, why?

Any ideas how to fix these? Mb-check-results.zip attached.

mb-check-results.zip

[exile360]

Greetings,

I'm sorry that you're having trouble with Malwarebytes.  We'll do our best to get you fixed up as soon as possible.

First, please do the following:

Right-click on the Malwarebytes tray icon and select Quit Malwarebytes and click Yes to the User Account Control prompt
Next, click on START and type cmd in the search box and once you see cmd.exe listed at the top, right-click on it and select Run as administrator.  This should open up a command prompt.
In the command prompt, enter the following lines one at a time and press Enter after each one:

SC DELETE MBAMWebProtection
SC DELETE MBAMFarflt

Once that is done, open Malwarebytes again and Web Protection should work and hopefully Ransomware Protection as well.  Also check to make sure that all of the other protection components are turned on as they may have been disabled when you deleted those items, but you should be able to turn all of them back on and they should all be functioning normally after that.

If that didn't resolve the issue, please go ahead and do the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
4. After that, click the Clean button to perform a clean uninstall/reinstall of Malwarebytes (I wanted the logs in case there's info about why this happened which might help the Developers to fix it in a future release).

Please let me know how it goes.

Thanks

Edited April 26, 2018 by exile360

[barsim]

Hi exile360,

Thank for your help, it works!

barsim

[exile360]

Excellent, I'm glad to hear it

If there's anything else we can help you with please don't hesitate to ask.

Thanks