MBAM V3 Premium Increases Time to make Macrium Image

[FormerYooper]

Hey Folks, this is my first post, so I beg for your patience.  Last week, I installed MBAM V3.4.5 Premium on my Dell computer running Windows 10.  The day *before* doing so, I ran a Macrium image which was 93GB and took 24 minutes to complete & verify.  I have been using Macrium on this computer for over a year now & it has never taken over 30 minutes to make & verify an image.  Today, I ran a Macrium image which was also 93GB and it took 1 hour 28 minutes to complete & verify!  Wow, I was shocked!  Any idea why this addition of MBAM premium should affect the time it takes to run a Macrium image?  Any thoughts or suggestions are greatly appreciated. 

[Malwarebytes]

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[exile360]

Greetings and welcome

This is most likely being caused by the monitoring of the Ransomware Protection component in Malwarebytes Premium.  If you would, please test by disabling that component temporarily by right-clicking the Malwarebytes tray icon and clicking Ransomware Protection: On and confirm your choice when prompted by User Account Control then check to see if that eliminates the issue.

Also, in order to assist the Developers with tracking down the exact cause of the problem so that they can hopefully get it resolved in a future Malwarebytes version, please do the following:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Also, please create a Process Monitor log of a portion of the backup process (logging the entire backup would create a file way too large, so just use it for maybe 30 seconds to 1 minute or so):

Create a Process Monitor Log:

• Create a new folder on your desktop called Logs
• Please download Process Monitor from here and save it to your desktop
• Double-click on Procmon.exe to run it
• In Process Monitor, click on File at the top and select Backing Files...
• Click the circle to the left of Use file named: and click the ... button
• Browse to the Logs folder you just created and type MB3 Log in the File name: box and click Save
• Exit Process Monitor and open it again so that it starts creating the logs
• Start the backup process and leave it running for just a few minutes then proceed with the next step
• Close Process Monitor
• Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
• Please attach the Logs.zip file you just created to your next reply, or if it is too large, please upload it to WeTransfer and provide us with the link to the file
  

Thanks

[FormerYooper]

Thank you for your reply.  I will attempt to do all of these things you have requested tomorrow.  I am not very computer literate & promise to do my best to comply.  Thanks again for your assistance. 

[exile360]

Thanks, just take your time and do your best and if you have any questions on any of the steps let us know and we'll do our best to walk you through it.

[FormerYooper]

Thanks so much for your patience, exile360.  Here is what was accomplished this morning.  Fortunately, I have a family member who is a computer wizard.  She logged into my system to see what was going on related to this issue.  Going into Macrium, she could see that the write speeds had gone down drastically on the images I did yesterday as compared to those done in the past prior to installing MBAM V3 Premium.   She did note that Macrium needed a program update.  Now, in the past, she had told me not to update it & to wait to see if the update was stable, which I did.  We updated Macrium to Version 7.1 and decided to run a "test" image to see if it resolved the issue.  Voila!  It did!  In fact, with the updated version of Macrium, the images take even less time than they did prior to installing MBAM V3 Premium.   So, all is well & I wanted to be sure & let you know that this issue is *resolved.*  Thus, there is no need to go through all the troubleshooting steps/programs/logs you suggested.  Should you encounter this issue on the forums in the future, you will know to suggest that the poster be certain to update Macrium to the most recent version.  Thanks again for your assistance.  Have a beautiful day! 

[exile360]

Very good, I'm glad that it's now resolved.

If any other issues come up and you need our assistance please don't hesitate to let us know.

Thanks