Casepb Posted March 27, 2018 ID:1227343 Share Posted March 27, 2018 Recently my PC has started becoming incredibly sluggish only when being woken up from sleep mode. I managed to open my task manager and saw Malwarebytes was using 50% CPU usage. I then did an end task on Malwarebytes and everything starts running normally. Starting up Malwarebytes again seems to not cause any slow down or extreme CPU usage. Anyone else experience this before? I'm using Windows 10-64. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 27, 2018 Staff ID:1227344 Share Posted March 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution exile360 Posted March 27, 2018 Solution ID:1227349 Share Posted March 27, 2018 Greetings, The next time this occurs please try disabling just the Ransomware Protection component in Malwarebytes (right-click the Malwarebytes tray icon and click where it says Ransomware Protection: On) and let us know if that eliminates the high CPU usage. If it does, then it is likely that this is being caused by a known issue with Ransomware Protection which should be fixed in the next version of Malwarebytes due for release in the coming weeks. Please let me know how it goes. Thanks Link to post Share on other sites More sharing options...
Casepb Posted April 2, 2018 Author ID:1229171 Share Posted April 2, 2018 Just wanted to update this saying it has not happened again. Link to post Share on other sites More sharing options...
exile360 Posted April 2, 2018 ID:1229195 Share Posted April 2, 2018 Excellent, did you install the new version, 3.4.5? If so, that likely explains it as many issues were fixed in that new version that was released a few days ago, including issues with Ransomware Protection. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now