Malwarebytes Web protection off + eating my RAM.

[r05]

Hello,

I woke up my desktop this morning and saw malwarebytes app eating 13 gigs from my 16 gigs of RAM.

Web protection was turned off. Reboot didn't helped to turn it on again.

I did clean re-install and now it seems to work fine ... 

I'm very experienced with my OS and hardware and there is nothing wrong with it.

I don't use any antiviruses etc. instead of Defender and Malwarebytes. So nothing was blocking it etc.

Also I checked all the processes before I restarted PC and there was nothing strange running on.

 

Please patch it - this problem occurs since months for different Malwarebytes Users.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[gwhutton]

I'm having the same problems. Things taking forever, web protection is off, eating all resources (I'm typing this on another machine).

 

So far, all the responses are by the bot giving the same answer.

 

Not so helpful.

 

Something's up.

[r05]

15 minutes ago, gwhutton said:

I'm having the same problems. Things taking forever, web protection is off, eating all resources (I'm typing this on another machine).

 

So far, all the responses are by the bot giving the same answer.

 

Not so helpful.

 

Something's up.

Hello,

seems the problem is already solved, please read:

 

Regards.

[Gambo1953]

Still having issues despite attempting to get updates...Running 3803.  Rebooted a couple of times.  I click on enable the web protection and it says starting but never does. I am going to disable until this is fixed. See attached zip file from the suggested actions.

mb-check-results.zip

[Gambo1953]

Still having issues despite attempting to get updates...Running 3803.  Rebooted a couple of times.  I click on enable the web protection and it says starting but never doeI am going to disable until this is fixed. See attached zip file from the suggested actions.

 

Guess I spoke too soon...Right after posting this, PC crashed and had to completely power down and cold start...My intention was to deactivate after start-up and reboot again, but upon checking the product dashboard everything appears nominal...Malwarebytes is no longer sucking of cycles and RAM until crash.  

[thisisu]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.