Real-time protection issues again

[Plo83]

Real-time protection is not turning on/staying on.  An issue that happens every few months I guess.  Anyone from MWB able to let us know if they are aware? Win 10 64 bit, I7 8700K, Z370 mobo...  New PC so could be a setting this time but it was working yesterday.

Thanks.

MWB, still the best if anyone reads this and thinks it's a bad product.  Issues happen!

Edited January 12, 2018 by Plo83

[Firefox]

Hello and Welcome back...

Malwarebytes is aware that this issue happens on a few users computer, usually due to a possible conflict with an already installed security product.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

 

[Plo83]

I just recalled that I had an issue with Bitdefender before.  I'm looking for which files and where to whitelist them.  I still want them scanned when Bitdefender does its thing...

[Plo83]

mb-check-results.zip

Whitelisting it didn't help...I feel like I may be missing whitelisting files for Bitdefender but I'm not sure.

Edited January 12, 2018 by Plo83

[Firefox]

Thanks for the logs... while we wait for staff to review them, here are a few things that stand out. You seem to have a slightly older version installed. "controllers_version" : "1.0.236"

Lets get the latest version installed and see if it helps any.

Download the Latest MB3 v3.3.1.2183 CU 1.0.262 from ->>RIGHT HERE<<-

Below is an article of which files need to be excluded

Malwarebytes KB: How-To: Malwarebytes 3 files to be set as exclusions in other security software.

KB Article HERE

[Plo83]

Thank you.  I will give that a try.  Appreciate it.  New PC... had it working on the old one after a bit of tweaking.

[Plo83]

Well, it's fixed.  Very odd.  I downloaded this version yesterday and I have pro for life...did not say that there were any newer versions.

What matters is it's working!  Thank you very much, my good Sir, (or Madam!)

Have a wonderful day!

[Firefox]

Your welcome and glad I was able to help.

Should you encounter any other issues don't hesitate to ask.