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mrmikeh

Mbamservice.exe crashes multiple times a day

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I know you probably don't support beta software, but I thought you might like to know that starting with Windows Insider build 17040, mbamservice.exe is crashing on a regular basis. Up until then, it worked fine through all the insider builds. When it crashes, it gets restarted automatically. Here is the event entry in the event log. 

Faulting application name: mbamservice.exe, version: 3.1.0.595, time stamp: 0x59f745cb
Faulting module name: CleanControllerImpl.dll, version: 3.1.0.362, time stamp: 0x59f249f1
Exception code: 0xc0000409
Fault offset: 0x000000000033da10
Faulting process id: 0x1224
Faulting application start time: 0x01d37e83be25ab80
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll
Report Id: 0f25b761-7c9a-4b35-9e3f-1c700aa9e410
Faulting package full name:
Faulting package-relative application ID:

- System
   
- Provider
      [ Name] Application Error
   
- EventID 1000
      [ Qualifiers] 0
   
  Level 2
   
  Task 100
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime] 2017-12-26T20:11:42.708849800Z
   
  EventRecordID 2793
   
  Channel Application
   
  Computer DESKTOP-1UIH9M3
   
  Security
- EventData
      mbamservice.exe
      3.1.0.595
      59f745cb
      CleanControllerImpl.dll
      3.1.0.362
      59f249f1
      c0000409
      000000000033da10
      1224
      01d37e83be25ab80
      C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
      C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\CleanControllerImpl.dll
      0f25b761-7c9a-4b35-9e3f-1c700aa9e410
       
       

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1 minute ago, mrmikeh said:

Up until then, it worked fine through all the insider builds. When it crashes, it gets restarted automatically. Here is the event entry in the event log. 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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6 minutes ago, mrmikeh said:

Let me know if you need anything else. 

Quote

"controllers_version" : "1.0.0",

Download the latest build from https://downloads.malwarebytes.com/file/mb3

Run the new installer on top of your existing product. You don't need to uninstall anything. Restart the computer

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OK...I installed the new version and will watch for any crashes and report back. Thanks for the help. 

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Just now, mrmikeh said:

That seems to have solved my problem. Thanks for your help. 

Thanks for the update.

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5 hours ago, COILLARD said:

Having the same problem with MW 7.11.0 on W10 Pro X64

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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19 hours ago, blade7658 said:

I am getting frequent events from my MalwareBytes.

What type of events are they.

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I noticed WMI Provider Host was consistently running in the 10% range (CPU usage) and the trouble shooting told me to look at the Event Viewer. It shows a bunch of errors every time I look and it is virtually always a MBAMService.exe error. An example: (Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = MAINSSD; User = NT AUTHORITY\SYSTEM; ClientProcessId = 4392; Component = Unknown; Operation = Start IWbemServices::ExecQuery - ROOT\CIMV2 : SELECT SerialNumber FROM Win32_DiskDrive WHERE Index=0; ResultCode = 0x80041032; PossibleCause = Unknown).

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3 hours ago, blade7658 said:

bump

Please try uninstalling and reinstalling Malwarebytes for Windows using the Malwarebytes Support tool. 

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

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