Real time protection won't turn on

[tim37]

I have a premium version 3.3.1.2183. Real-Time protection was turned off today and I can not turn it on.

[Porthos]

22 minutes ago, tim37 said:

I have a premium version 3.3.1.2183. Real-Time protection was turned off today and I can not turn it on.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[tim37]

mb-check-results.zip

[Porthos]

2 hours ago, tim37 said:

. Real-Time protection was turned off today and I can not turn it on.

Quote

Check "winmgmt" service or repair WMI.

I  see some WMI issues and MB needs a working WMI service to work correctly.

This tool direct from MS is supposed to fix WMI.

https://www.microsoft.com/en-us/download/details.aspx?id=7684

Edited December 8, 2017 by Porthos

[tim37]

After running this and restarting, real-time protection is ON. Thank you very much.

[tim37]

Not sure if it's a coincidence, but also now MB scans do not find PUP.Optional.Sweetpacks as is has for many days. So I assume the fix for the Real Time Protection took care of this annoyance also. Either way, it's gone.

[Porthos]

On 12/8/2017 at 6:53 PM, tim37 said:

Thank you very much.

You're welcome. 

[pdpdad]

I have a premium version 3.2.2.2018. Real-Time protection was turned off today and I can not turn it on. Followed instructions to tim37     mb-check-results.zip

[Porthos]

3 hours ago, pdpdad said:

3.2.2.2018.

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.