tim37

Thank you. This fixed my problem.

Also, I am unable to enable Malware Protection and Ransomware Protection.

Are you still having issues with downloading attachments? I could sure benefit from a solution to my problem.

My PC's MB protection is also off and am unable to turn it on. I followed the instructions above and attached is the resulting file. Please provide me with some suggestions on restoring the protection. mbst-grab-results.zip

Downloaded and ran the mb-support tool. ZIP is attached mbst-grab-results.zip

On my Windows 10 desktop, Malwarbytes is running as shown by Task Manager, but I can't open the user interface. Downloaded and ran FRST and MB Check. mb-check-results.zip is attached. Your help will be appreciated. mb-check-results.zip

Today a blue colored window, not in a browser, appeared for a major Windows 10 update. i looked legit so I ran it. After it finished several minutes later, Edge was on screen with info on the update. Then MalwareBytes blocked microsoftonline.com several times. Below is an example report. From a few searches, it seems to be legit. Why does Malwarebytes block it? Thanks for you help.. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/10/17 Protection Event Time: 12:40 PM Log File: 9f341f8a-ddd9-11e7-9e42-e0000010910e.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.3458 License: Premium -System Information- OS: Windows 10 (Build 16299.98) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Category: Unspecified Domain: login.microsoftonline.com IP Address: 65.52.193.138 Port: [50159] Type: Outbound File: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe (end)

Not sure if it's a coincidence, but also now MB scans do not find PUP.Optional.Sweetpacks as is has for many days. So I assume the fix for the Real Time Protection took care of this annoyance also. Either way, it's gone.

After running this and restarting, real-time protection is ON. Thank you very much.

mb-check-results.zip

I have a premium version 3.3.1.2183. Real-Time protection was turned off today and I can not turn it on.

Thank you again. I upgraded to version 3, performed the scan, nothing was found. Attached are the requested files. Fixlog.txt malbscanreport.txt

Here's the log file. SearchReg.txt

Thank you for the instructions. Sweetpacks Toolbar is not on my PC. It is not listed in the IE list of toolbars nor on the Control Panel list of programs to remove. Attached are the two files you requested. Should I remove the two items found by RogueKiller? RogueKiller.txt Fixlog.txt

I have the same problem. I followed the instructions above and the problem didn't appear for about a day. Now it's back. Attached is a ZIP file of the files requested in your instructions. Tim37files.zip